Citra goes unresponsive on game load

Citra Support
1

Issue:
Upon loading Pokemon AS, the program freezes up but I can still hear audio playing. I currently do not have any other titles to test with.

System Information

  • Operating System: Windows 11 22H2 Build 22621.819
  • CPU: Intel Core i7 9700F
  • GPU: Zotac GTX 1660 Ti
  • Citra Version (found in title bar): Canary 2331
  • Game: Pokemon Alpha Sapphire
  • Screenshot of Issue (include the full Citra window including titlebar):
    citra

Diagnostic Log
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https://community.citra-emu.org/t/how-to-upload-the-log-file/296
citra_log.txt (27.1 KB)

2

System Information for Support

Client Version                               Canary 2331   HEAD-5b9d126
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i7-9700F CPU @ 3.00GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            NVIDIA GeForce GTX 1660 Ti/PCIe/SSE2
GPU Driver Version                           526.86
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

3

System Information for Support

Client Version                               Canary 2331   HEAD-5b9d126
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i7-9700F CPU @ 3.00GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            NVIDIA GeForce GTX 1660 Ti/PCIe/SSE2
GPU Driver Version                           526.86
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

4

Hmmm, lets try deleting the shader cache. Go to File>Open Citra folder, then open up the shaders folder. Delete the opengl folder found here. Now try your game again.