Citra immediately closes after the game freeze

Please Help Me
Citra immediately closes after the game freeze a few seconds. This bug usually happens quite often after running the game for a long time, but now this bug occurs a few moments after I run the game.

System Information

  • Operating System: Windows 10 Enterprise 64-bit
  • CPU: Intel Core i5 3320M @ 2.60GHz
  • GPU: Generic PnP Monitor ([email protected])
    Intel HD Graphics 4000 (HP)
  • Citra Version (found in title bar): Citra Nightly 1463
  • Game: Pokemon X
  • Screenshot of Issue (include the full Citra window including titlebar):
    Sorry i don’t have the screenshot

Diagnostic Log
citra_log.txt (201.5 KB)

Thanks, I appreciate any kinds of helps
sorry for bad english

System Information for Support

Client Version                                Nightly 1463 HEAD-3b1b8b7
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 4000
OpenGL Version                                3.3.0
GPU Driver Version                  
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website.
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

How i Enable Accurate Multiplication ?

Go to Emulation > Configure > Graphics > Advanced > Accurate Multiplication

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My problems still not fixed


These drivers are outdated, you need to update.

Download from
direct link:

then follow this guide to install it:

1 Like