Citra is freezing and crash

Basically, the Citra is freezing (audio playing) and crash. Strange, my pc already runned the Pokémon games in previous months.

System Information

  • Operating System: Windows 10.
  • CPU: i3-3240.
  • GPU: Intel HD Graphics 2500.
  • Citra Version (found in title bar): 2003 (Canary build).
  • Game: Pokémon Sun, Ultra Sun, Omega Ruby and Y.

Diagnostic Log
Upload your log file as an attachment by dragging & dropping. citra_log.txt (192.0 KB)

System Information for Support

Client Version                                Canary 2003 HEAD-c2ae292
Operating System                              Windows 10 (10.0)
CPU                                                   Intel(R) Core(TM) i3-3240 CPU @ 3.40GHz | AVX
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 2500
GPU Driver Version                  
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

GPU Driver Version:

This driver is outdated, you need to update.

Download from
direct link:

then follow this guide to install it:

Your iGPU has driver bugs so you should use this older build until you buy a graphics card or a new computer:

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