Citra is recently been crashing!

Issue:
Enter a description of your issue here, in full detail.
Hello there! My Citra is recently crashing. It doesnt matter which game i choose, it still crashes.

System Information

  • Operating System: Microsoft Windows 11 Pro
  • CPU: Intel(R) Core™ i5-8250U CPU @ 1.60GHzGPU
  • GPU: GPU 1: Intel(R) UHD Graphics 620
  • Citra Version (found in title bar): 2272
  • Game: Pokemon Ultra Sun and others!
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (22.4 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

1 Like

In order for us to provide better support, we need to see the log generated by citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File

System Information for Support

Client Version                               Canary 2272   HEAD-ac3ef65
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           24.20.100.6286
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

GPU Driver Version 24.20.100.6286

This driver is outdated (from 2018), you need to update.

  1. Make sure Windows is updated, you should be on like 21H2. You can check what you currently have by opening winver (just do a Windows search for it near the Start button at the bottom left corner of the screen).

  2. Download this driver: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip
    then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

  3. After 6373 is installed, download and install Intel® Graphics – Windows* DCH Drivers from: https://www.intel.com/content/www/us/en/products/sku/124967/intel-core-i58250u-processor-6m-cache-up-to-3-40-ghz/downloads.html
    direct link: https://downloadmirror.intel.com/741527/gfx_win_101.3413_101.2111.exe

Alright, everything is done!
So far so good, i am able to play now, but i got many fps drops…
What can i do, to be able to play smoothly?

Upload a new log please.

Just a heads up: I don’t have buttery smooth, perfect frame pacing, zero fps drops even on a Ryzen 9 3900X with RTX 2080; there are occasional stutters here and there.
Pokémon games have “CRO Loading” which isn’t fast to do in Citra currently so that is probably what you feel when you get fps drops.

Alright! It is how it is.
Thank you for your help, i appreciate that!

1 Like

So now i got a problem again. My citra is crashing again, and i found that my driver is again 6292. I tried to install the new driver manually but now it says the best drivers are already installed. What can i do now?!
Should i reinstall?
So im going to uninstall the drivers, and install them again?!
I dont know why its now 6292.
Pls Help, i want to play again!

Do the steps again for 6373 etc. Then you might need to do this to hide the update in Windows Update so you no longer will get the driver downgraded.

https://www.thewindowsclub.com/show-hide-updates-tool-wushowhide-diagcab
direct download: https://web.archive.org/web/20190208013517/https:/download.microsoft.com/download/f/2/2/f22d5fdb-59cd-4275-8c95-1be17bf70b21/wushowhide.diagcab

Microsoft apparently removed it from their website, but should still work. I remember using it once on an laptop with Intel drivers with no issues a couple of years ago.

I cant update it to 6373. Im not able to update the driver, because it says: The best drivers are already installed.
I used the tool to hide the updates.
So my problem is now, that i cant update the driver to 6373.

Can you show a series of screenshots for each step you take for 6373? You can use like imgur to upload the screenshots to.

Make sure you pick:

image

And then “Have Disk” on the next screen, just like in the guide I sent you before.

Then pick the .inf file in the Graphics folder.

ok, thank you! I did it wrong!
Now i got it right. I restarted my computer. And its 6373 still. Now i updated the windows intel graphics and now it does work! As before said, it has sometimes fps drops. But thank you for everything. I appreciate your time!
Greetings
Akis

1 Like

No problem! Double check that the drivers from Windows Update have been hidden in wushowhide.diagcab.

citra_log.txt (543.9 KB)

System Information for Support

Client Version                               Nightly 1786   HEAD-cbd5d1c
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           26.20.100.7926
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.