Citra isn't loading any game

Issue: It won’t load any game all I can hear is the music.
Enter a description of your issue here, in full detail.
When I run any game it will run the emulator and then grey screen :thinking: so I tried a different game and it still doesn’t load the game, I can hear the music but no video. Anyone know why?

System Information

  • Operating System: macOS High Sierra
  • CPU: Intel Core i5
  • GPU: Intel Iris Plus Graphics 640
  • Citra Version (found in title bar): 793
  • Game: Pokemon Ultra Sun, Sun, Omega Ruby
  • Screenshot of Issue (include the full Citra window including titlebar):
    https://gyazo.com/370016056dd5849c3a839e553df0ad52

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
Don’t have one because it doesn’t crash.
In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

Try turning off Enable Hardware Shader.

@Leo121 THANK YOU! I’ve been searching for ages and i thought to go on the forums, another problem occurred though https://gyazo.com/7286a36164b0a80ba7c14221d3c79e0b .

Follow that link & dump your system archives.

Please help me, citra crashes aftercitra_log.txt (5.3 KB) clicking animal crossing new leaf…

System Information for Support

Client Version                                Nightly 1463 HEAD-3b1b8b7
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [ ]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

I did not find anything wrong in your log file. Please wait for a moderator to assist.

citra_log.txt (10.9 KB), my pokemon game is not loading at all, it was running fine before mistakenly i presses this keyy… (_)

System Information for Support

Client Version                                Nightly 1564 HEAD-16913fe
Operating System                              Windows 7 SP 1 (6.1)
CPU                                           Intel(R) Core(TM) i3-4000M CPU @ 2.40GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             ?
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • You have GDB debugging enabled. This will cause Citra not to launch games. This is only intended for debugging purposes and should be disabled in settings.

Turn off GDB Stub in the Debug tab.

yes the game started but it is paused, it only works when i press the backlash keyyy and hold it . that to too slow

my game started but its fps is zero

help me my game is paised and zero fpscitra_log.txt (152.3 KB)

System Information for Support

Client Version                                Nightly 1564 HEAD-16913fe
Operating System                              Windows 7 SP 1 (6.1)
CPU                                           Intel(R) Core(TM) i3-4000M CPU @ 2.40GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4600
GPU Driver Version                            10.18.14.4332
CPU JIT                                       [x]
Hardware Renderer                             [ ]
Hardware Shader                               [ ]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. https://downloadcenter.intel.com/product/80939/Graphics-Drivers
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • You have GDB debugging enabled. This will cause Citra not to launch games. This is only intended for debugging purposes and should be disabled in settings.

GPU Driver Version: Build 10.18.14.4332

This driver is outdated, you need to update.

Download win64_15.36.38.5117.zip from https://downloadcenter.intel.com/download/29312/Intel-Graphics-Driver-for-Windows-7-8-1-15-36-?product=75104
direct link: https://downloadmirror.intel.com/29312/a08/win64_15.36.38.5117.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Also do this:

  1. Open Citra then go to File->Open Citra Folder
  2. Open shaders folder then delete the opengl folder if it’s there
  3. Emulation->Configure... then click on Graphics on the left
  4. Enable Disk Shader Cache
  5. Click on the Advanced tab and turn on Hardware Renderer, Hardware Shader and Accurate Multiplication

The Disk Shader Cache currently has a bug when Accurate Multiplication is turned off causing it to slowly load all shaders from zero every time you start the game and makes the precompiled cache extrememly large + the RAM usage skyrockets until you crash.

Since you have an old GPU which can randomly crash due to a driver bug you might need to use Nightly 1392 until you buy a graphics card (get Nvidia in that case) as it is the last build before the Split Presentation Thread change: https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1392

If that doesn’t work you might need to go back to even Nightly 860, which is the last build with the “AMD hack” for all GPUs which HD 4600 benefited from: https://github.com/citra-emu/citra-nightly/releases/tag/nightly-860

You might also need to rebind this to something else: :stuck_out_tongue:

image

Help, citra won’t load my games citra_log.txt (17.4 KB)

System Information for Support

Client Version                                Canary 1825 HEAD-e1eca22
Operating System                              Windows 10 (10.0)
CPU                                                 Intel(R) Pentium(R) CPU  N3540  @ 2.16GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics
GPU Driver Version                            10.18.10.4358

Here’s some issues I found with your log that might help.

citra still won’t load my games

GPU Driver Version: 10.18.10.4358

This driver is outdated, you need to update.

Download win64_15.33.50.5129.zip from https://downloadcenter.intel.com/download/29473/Intel-Graphics-Driver-for-Windows-15-33-?product=85552
direct link: https://downloadmirror.intel.com/29473/a08/win64_15.33.50.5129.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Since you have an old GPU which can randomly crash due to a driver bug you might also need to use Nightly 1392 until you upgrade your computer: https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1392