Citra keep crashing

Citra Support
#1

Issue:
Enter a description of your issue here, in full detail.
Ill be playing a game and the app will crash and i will get the citra has unexpectedly quit.

System Information

  • Operating System: osx 10.13.6
  • CPU:
  • GPU:
  • Citra Version (found in title bar): 1628
  • Game: All
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296citra_log.txt (97.6 KB)

#2

System Information for Support

Client Version                                Nightly 1628 HEAD-1c8461f
Operating System                              macOS High Sierra (10.13)
CPU                                           Intel(R) Core(TM) i5-4258U CPU @ 2.40GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             Intel Iris OpenGL Engine
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#3

The crashing stopped but now I’m getting frame drops and freezes.citra_log.txt (269.9 KB)

#4

System Information for Support

Client Version                                Nightly 1628 HEAD-1c8461f
Operating System                              macOS High Sierra (10.13)
CPU                                           Intel(R) Core(TM) i5-4258U CPU @ 2.40GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             Intel Iris OpenGL Engine
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#5

citra_log.txt (57.2 KB)

#6

System Information for Support

Client Version                                Nightly 1628 HEAD-1c8461f
Operating System                              macOS High Sierra (10.13)
CPU                                           Intel(R) Core(TM) i5-4258U CPU @ 2.40GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             Intel Iris OpenGL Engine
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#7

citra_log.txt (1.3 MB)

#8

System Information for Support

Client Version                                Nightly 1628 HEAD-1c8461f
Operating System                              macOS High Sierra (10.13)
CPU                                           Intel(R) Core(TM) i5-4258U CPU @ 2.40GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             Intel Iris OpenGL Engine
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#9

Hi, please try this:

  1. Open Citra then go to File->Open Citra Folder
  2. Open shaders folder then delete the opengl folder if it is there.
  3. Citra->preferences… then click on Graphics on the left
  4. Click on the Advanced tab and turn on Accurate Multiplication

The Disk Shader Cache currently has a bug when Accurate Multiplication is turned off causing it to load all shaders slowly from zero every time you start the game and makes the precompiled cache extrememly large + the RAM usage skyrockets until you crash.

#10

In the 2nd 2 logs i replied with i had my accurate multiplication and it didn’t crash as often but i was still getting semi-consistent frame drops like it will drop to 0fps and hold for like 15 seconds. I don’t know if there is something else i have turned on that is causing this.

#11

I’m aware. However, the old cache still needs to be cleared for the bug to be ruled out. Follow steps 1 and 2.

#12

hi i have the same problem. citra_log.txt (4.0 KB)

#13

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#14

Issue :
Enter a description of your issue here, in full detail.
After playing for a bit, citra suddenly crashes. There’s no specific point or time where it crashes.

System Information

  • Operating System: Windows 10 Pro 1903
  • CPU: Intel Core i5-3340M 2.70 GHz
  • GPU: Intel HD Graphics 4000
  • Citra Version (found in title bar): 1628
  • Game: Pokemon Omega Ruby
  • Screenshot of Issue (include the full Citra window including titlebar):
    Screenshot (20)
    Screenshot (20)1366×768 192 KB

    Diagnostic Log
    citra_log.txt (4.0 KB)
#15

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#16

citra_log.txt (165.6 KB)

#17

System Information for Support

Client Version                                Nightly 1628 HEAD-1c8461f
Operating System                              Windows 10 (10.0)
CPU                                                  Intel(R) Core(TM) i5-3340M CPU @ 2.70GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4000
GPU Driver Version                            10.18.10.4358
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

#18

GPU Driver Version: 10.18.10.4358

This driver is outdated, you need to update.

Download win64_15.33.51.5146.zip from https://downloadcenter.intel.com/download/29802/Intel-Graphics-Driver-for-Windows-15-33-?product=71257
direct link: https://downloadmirror.intel.com/29802/a08/win64_15.33.51.5146.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Also do this:

  1. Open Citra then go to File->Open Citra Folder
  2. Open shaders folder then delete the opengl folder if it is there.
  3. Emulation->Configure... then click on Graphics on the left
  4. Click on the Advanced tab and turn on Accurate Multiplication

The Disk Shader Cache currently has a bug when Accurate Multiplication is turned off causing it to load all shaders slowly from zero every time you start the game and makes the precompiled cache extrememly large + the RAM usage skyrockets until you crash.

In addition, you should turn off New 3DS mode to see if that prevents some random crashes. If it doesn’t help, use this older Nightly build until you upgrade your computer: https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1392

#19

citra_log.txt (19.7 KB)

#20

System Information for Support

Client Version                                Nightly 1628 HEAD-1c8461f
Operating System                              Windows 10 (10.0)
CPU                                                 Intel(R) Celeron(R) CPU  N2940  @ 1.83GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics
GPU Driver Version                            10.18.10.5146
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. https://downloadcenter.intel.com/product/80939/Graphics-Drivers
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.