Citra keeps freezing and crashing when I load up a game

Issue
for context it used to work but then my laptop bluescreened and now it just keeps freezing and crashing whenever i try to play a game on it, and i also have antivirus off

System Information

  • Operating System: Windows 10
  • CPU: Intel(R) Core™ i5-3210M CPU @ 2.50GHz 2.50 GHz
  • GPU: Intel(R) HD Graphics 4000
  • Citra Version (found in title bar): Citra Nightly 1749
  • Game: Pokemon Y
  • Screenshot of Issue (include the full Citra window including titlebar):

    citra_log.txt (25.7 KB)

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                               Nightly 1749   HEAD-2fc7def
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz | AVX
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) HD Graphics 4000
GPU Driver Version                           10.18.10.4425
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You have GDB debugging enabled. This will cause citra not to launch games. This is only intended for debugging purposes and should be disabled in settings.
  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

citra_log.txt (28.5 KB)

System Information for Support

Client Version                               Nightly 1749   HEAD-2fc7def
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz | AVX
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) HD Graphics 4000
GPU Driver Version                           10.18.10.4425
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

This driver is out of date. To update, download win64_15.33.53.5161.zip from Intel® Graphics Driver for Windows* [15.33]
Mirror download: https://downloadmirror.intel.com/29969/a08/win64_15.33.53.5161.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Furthermore, because your iGPU has driver bugs, you’ll need to use an older version of Citra in order to prevent random freezing and crashing from occurring until you upgrade your hardware:
Download citra-windows-mingw-20191214-ddb7ead.7z from https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1392
Extract it using Winrar or 7zip. Put the extracted folder anywhere you want. Now run citra-qt.exe from the folder and run your game.

citra_log.txt (4.0 KB)

System Information

  • Operating System: Windows 11
  • CPU: AMD Ryzen 7 5800H with Radeon Graphics 3.20 GHz
  • GPU: Nvidia GeFore GTX 1650
  • Citra Version (found in title bar): Citra Nightly 1762
  • Game: Inazuma Eleven Go Galaxy Supernova
  • Screenshot of Issue: No screenshot, game suddenly closes, then laptop freezes. Had to manual reset

Please help thank you @SleepingSnake

citra_log.txt (550.2 KB)

System Information for Support

Client Version                               Nightly 1762   HEAD-1382035
Operating System                             Windows 10 (10.0)
CPU                                          AMD Ryzen 7 5800H with Radeon Graphics          | AVX2 | FMA
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            NVIDIA GeForce GTX 1650/PCIe/SSE2
GPU Driver Version                           512.59
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

citra_log.txt (8.1 KB)

edit rq:: I GOT IT FIXED dwdw

System Information for Support

Client Version                               Nightly 1762   HEAD-1382035
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz | AVX2 | FMA
Graphics API                                 Unknown (?)
Graphics Renderer                            ?
GPU Driver Version                           ?
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

System Information for Support

Client Version                               Nightly 1762   HEAD-1382035
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz | AVX2 | FMA
Graphics API                                 Unknown (?)
Graphics Renderer                            ?
GPU Driver Version                           ?
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

New error
citra_log.txt (3.5 MB)

System Information for Support

Client Version                               Nightly 1759   HEAD-3df43f9
Operating System                             Windows 10 (10.0)
CPU                                          AMD Ryzen 7 5800H with Radeon Graphics          | AVX2 | FMA
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            NVIDIA GeForce GTX 1650/PCIe/SSE2
GPU Driver Version                           512.59
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

Please try out a portable Citra build to rule out any issues in appdata or with your current Citra installation:

Go to Download Citra - Citra and select Manual download. Then under Nightly Build, click on your operating system’s icon to the right of the latest build available to download the build.
Extract it (.7z can be extracted using Winrar or 7zip) and put it where ever you wish. Inside the extracted nightly-mingw folder, create a folder called user. This Citra should now store all of its config, save files and such inside of this user folder.
Check to make sure that this user folder is in the same folder that contains citra-qt(.exe)
Now run the citra-qt executable found inside of the mingw folder.

System Information for Support

Client Version                               Nightly 1775   HEAD-357025d
Operating System                             Windows 10 (10.0)
CPU                                          AMD Ryzen 7 6800HS with Radeon Graphics          | AVX2 | FMA
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            AMD Radeon(TM) Graphics
GPU Driver Version                           22.7.1.220725
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [ ]
System Region                                -1
Shader Disk Cache                            [ ]

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • Please enable the Vsync option if you are experiencing screen tearing.

citra_log.txt (27.3 KB)

AMD’s new GPU driver requires a workaround that is only present in Citra Canary for now. Please use that in the meantime.