Citra not loading any ROMs, please help

Issue:
Citra won’t load any of the ROMs I have tried to play (Pokemon Y, OR, US).

System Information

  • Operating System: Windows 7 64-bit
  • CPU: Intel® Core i7-3610GM CPU @ 2.30GHz 2.30GHz
  • GPU: Intel® HD Graphics 4000
  • Citra Version 1174
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
[ 0.000000] Config core/settings.cpp:LogSettings:68: Citra Configuration:
[ 0.000015] Config core/settings.cpp:LogSetting:64: Core_UseCpuJit: true
[ 0.000017] Config core/settings.cpp:LogSetting:64: Renderer_UseHwRenderer: true
[ 0.000018] Config core/settings.cpp:LogSetting:64: Renderer_UseHwShader: true
[ 0.000020] Config core/settings.cpp:LogSetting:64: Renderer_ShadersAccurateGs: true
[ 0.000021] Config core/settings.cpp:LogSetting:64: Renderer_ShadersAccurateMul: false
[ 0.000022] Config core/settings.cpp:LogSetting:64: Renderer_UseShaderJit: true
[ 0.000023] Config core/settings.cpp:LogSetting:64: Renderer_UseResolutionFactor: 1
[ 0.000024] Config core/settings.cpp:LogSetting:64: Renderer_VsyncEnabled: false
[ 0.000025] Config core/settings.cpp:LogSetting:64: Renderer_UseFrameLimit: true
[ 0.000029] Config core/settings.cpp:LogSetting:64: Renderer_FrameLimit: 100
[ 0.000029] Config core/settings.cpp:LogSetting:64: Layout_Toggle3d: false
[ 0.000031] Config core/settings.cpp:LogSetting:64: Layout_Factor3d: 0
[ 0.000032] Config core/settings.cpp:LogSetting:64: Layout_LayoutOption: 0
[ 0.000033] Config core/settings.cpp:LogSetting:64: Layout_SwapScreen: false
[ 0.000034] Config core/settings.cpp:LogSetting:64: Audio_EnableDspLle: false
[ 0.000035] Config core/settings.cpp:LogSetting:64: Audio_EnableDspLleMultithread: false
[ 0.000036] Config core/settings.cpp:LogSetting:64: Audio_OutputEngine: auto
[ 0.000037] Config core/settings.cpp:LogSetting:64: Audio_EnableAudioStretching: true
[ 0.000040] Config core/settings.cpp:LogSetting:64: Audio_OutputDevice: auto
[ 0.000041] Config core/settings.cpp:LogSetting:64: Camera_OuterRightName: blank
[ 0.000047] Config core/settings.cpp:LogSetting:64: Camera_OuterRightConfig:
[ 0.000049] Config core/settings.cpp:LogSetting:64: Camera_OuterRightFlip: 0
[ 0.000049] Config core/settings.cpp:LogSetting:64: Camera_InnerName: blank
[ 0.000050] Config core/settings.cpp:LogSetting:64: Camera_InnerConfig:
[ 0.000052] Config core/settings.cpp:LogSetting:64: Camera_InnerFlip: 0
[ 0.000053] Config core/settings.cpp:LogSetting:64: Camera_OuterLeftName: blank
[ 0.000053] Config core/settings.cpp:LogSetting:64: Camera_OuterLeftConfig:
[ 0.000054] Config core/settings.cpp:LogSetting:64: Camera_OuterLeftFlip: 0
[ 0.000056] Config core/settings.cpp:LogSetting:64: DataStorage_UseVirtualSd: true
[ 0.000058] Config core/settings.cpp:LogSetting:64: System_IsNew3ds: false
[ 0.000068] Config core/settings.cpp:LogSetting:64: System_RegionValue: -1
[ 0.000069] Config core/settings.cpp:LogSetting:64: Debugging_UseGdbstub: false
[ 0.000070] Config core/settings.cpp:LogSetting:64: Debugging_GdbstubPort: 24689
[ 0.137959] Input input_common/udp/client.cpp:StartCommunication:199: Starting communication with UDP input server on 127.0.0.1:26760
[ 0.403748] Frontend citra_qt/main.cpp:GMainWindow:162: Citra Version: Canary 1174 | HEAD-0c8e128
[ 0.429582] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Luca/AppData/Local/Citra/canary-mingw/poke/0451 - Pokemon Y (Europe) (En,Ja,Fr,De,Es,It,Ko) Decrypted.3ds
[ 0.429790] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:\Users\Luca\AppData\Roaming/Citra/nand/00000000000000000000000000000000/title/00040138/00000003/content/00000000.app
[ 0.430446] Service.FS core/file_sys/ncch_container.cpp:Load:237: Secure1 KeyX missing

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.