Citra not loading any ROMs, please help

#1

Issue:
Citra won’t load any of the ROMs I have tried to play (Pokemon Y, OR, US).

System Information

  • Operating System: Windows 7 64-bit
  • CPU: Intel® Core i7-3610GM CPU @ 2.30GHz 2.30GHz
  • GPU: Intel® HD Graphics 4000
  • Citra Version 1174
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
[ 0.000000] Config core/settings.cpp:LogSettings:68: Citra Configuration:
[ 0.000015] Config core/settings.cpp:LogSetting:64: Core_UseCpuJit: true
[ 0.000017] Config core/settings.cpp:LogSetting:64: Renderer_UseHwRenderer: true
[ 0.000018] Config core/settings.cpp:LogSetting:64: Renderer_UseHwShader: true
[ 0.000020] Config core/settings.cpp:LogSetting:64: Renderer_ShadersAccurateGs: true
[ 0.000021] Config core/settings.cpp:LogSetting:64: Renderer_ShadersAccurateMul: false
[ 0.000022] Config core/settings.cpp:LogSetting:64: Renderer_UseShaderJit: true
[ 0.000023] Config core/settings.cpp:LogSetting:64: Renderer_UseResolutionFactor: 1
[ 0.000024] Config core/settings.cpp:LogSetting:64: Renderer_VsyncEnabled: false
[ 0.000025] Config core/settings.cpp:LogSetting:64: Renderer_UseFrameLimit: true
[ 0.000029] Config core/settings.cpp:LogSetting:64: Renderer_FrameLimit: 100
[ 0.000029] Config core/settings.cpp:LogSetting:64: Layout_Toggle3d: false
[ 0.000031] Config core/settings.cpp:LogSetting:64: Layout_Factor3d: 0
[ 0.000032] Config core/settings.cpp:LogSetting:64: Layout_LayoutOption: 0
[ 0.000033] Config core/settings.cpp:LogSetting:64: Layout_SwapScreen: false
[ 0.000034] Config core/settings.cpp:LogSetting:64: Audio_EnableDspLle: false
[ 0.000035] Config core/settings.cpp:LogSetting:64: Audio_EnableDspLleMultithread: false
[ 0.000036] Config core/settings.cpp:LogSetting:64: Audio_OutputEngine: auto
[ 0.000037] Config core/settings.cpp:LogSetting:64: Audio_EnableAudioStretching: true
[ 0.000040] Config core/settings.cpp:LogSetting:64: Audio_OutputDevice: auto
[ 0.000041] Config core/settings.cpp:LogSetting:64: Camera_OuterRightName: blank
[ 0.000047] Config core/settings.cpp:LogSetting:64: Camera_OuterRightConfig:
[ 0.000049] Config core/settings.cpp:LogSetting:64: Camera_OuterRightFlip: 0
[ 0.000049] Config core/settings.cpp:LogSetting:64: Camera_InnerName: blank
[ 0.000050] Config core/settings.cpp:LogSetting:64: Camera_InnerConfig:
[ 0.000052] Config core/settings.cpp:LogSetting:64: Camera_InnerFlip: 0
[ 0.000053] Config core/settings.cpp:LogSetting:64: Camera_OuterLeftName: blank
[ 0.000053] Config core/settings.cpp:LogSetting:64: Camera_OuterLeftConfig:
[ 0.000054] Config core/settings.cpp:LogSetting:64: Camera_OuterLeftFlip: 0
[ 0.000056] Config core/settings.cpp:LogSetting:64: DataStorage_UseVirtualSd: true
[ 0.000058] Config core/settings.cpp:LogSetting:64: System_IsNew3ds: false
[ 0.000068] Config core/settings.cpp:LogSetting:64: System_RegionValue: -1
[ 0.000069] Config core/settings.cpp:LogSetting:64: Debugging_UseGdbstub: false
[ 0.000070] Config core/settings.cpp:LogSetting:64: Debugging_GdbstubPort: 24689
[ 0.137959] Input input_common/udp/client.cpp:StartCommunication:199: Starting communication with UDP input server on 127.0.0.1:26760
[ 0.403748] Frontend citra_qt/main.cpp:GMainWindow:162: Citra Version: Canary 1174 | HEAD-0c8e128
[ 0.429582] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Luca/AppData/Local/Citra/canary-mingw/poke/0451 - Pokemon Y (Europe) (En,Ja,Fr,De,Es,It,Ko) Decrypted.3ds
[ 0.429790] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:\Users\Luca\AppData\Roaming/Citra/nand/00000000000000000000000000000000/title/00040138/00000003/content/00000000.app
[ 0.430446] Service.FS core/file_sys/ncch_container.cpp:Load:237: Secure1 KeyX missing

#2

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.