Citra not responding after starting a game

Issue:
A few seconds after i launch any game Citra just stops responding. I played Fire Emblem for a few days and then it just started having this problem, so i tried another game, but the same problem appear

System Information

  • Operating System: Windows 10
  • CPU: Intel(R) Core™ i3-3240 CPU @ 3.40GHz 3.40 GHz
  • GPU: Intel(R) HD Graphics
  • Citra Version (found in title bar): Nightly 1760
  • Game: Pokemon Ultra Moon/Fire Emblem Fates Special Edition
  • Screenshot of Issue (include the full Citra window including titlebar):

Não está respondendo is Not Responding in portuguese

Diagnostic Log
The Pokemon Log: citra_log.txt (15.2 KB)
The Firem Emblem Log: citra_log.txt (20.7 KB)

System Information for Support

Client Version                               Nightly 1760   HEAD-593b0b2
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i3-3240 CPU @ 3.40GHz | AVX
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) HD Graphics 2500
GPU Driver Version                           10.18.10.4425
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Please enable the Vsync option if you are experiencing screen tearing.

The driver for my GPU is indeed out of date, but i am unable to update it. It’s a driver made specifically for this kind of computer, and installing another generic (but newer) driver will probably do more harm then good to this machine. And i am pretty sure that it is not the problem here, given that i was able to play at least fire emble for about 4 days before this happened

System Information for Support

Client Version                               Nightly 1760   HEAD-593b0b2
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i3-3240 CPU @ 3.40GHz | AVX
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) HD Graphics 2500
GPU Driver Version                           10.18.10.4425
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Please enable the Vsync option if you are experiencing screen tearing.

Ok, i don’t think the bot is going to help in any meaningful way. So if anyone knows a way to call a real person that can help me with my case i would be thankful

The bot found the same issue with my log on one of my posts earlier, and updating the drivers didn’t do anything. Idk how to help you, man. I just wanted to maybe let you know that another human did see your post :confused:

I see. Hopefully a mod will see this topic and we will get some help

This driver is out of date. To update, download win64_15.33.53.5161.zip from Intel® Graphics Driver for Windows* [15.33]
Mirror download: https://downloadmirror.intel.com/29969/a08/win64_15.33.53.5161.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Furthermore, because your iGPU has driver bugs, you’ll need to use an older version of Citra in order to prevent random freezing and crashing from occurring until you upgrade your hardware:
Download citra-windows-mingw-20191214-ddb7ead.7z from Release nightly-1392: Merge pull request #5020 from jroweboy/dynamic-mf · citra-emu/citra-nightly · GitHub
Extract it using Winrar or 7zip. Put the extracted folder anywhere you want. Now run citra-qt.exe from the folder and run your game.

My friend thank you very much, i am now able to play the game normally.

1 Like