Citra Not Responding - Omega Ruby

Citra Support
#1

Issue:
I load up Omega Ruby and it takes me straight to the Language option, skipping the entire intro and just stays frozen there. Then Citra stops responding and crashes the emulator. Starts at 85% FPS and crashes down to 0% in about 5 seconds

System Information

  • Operating System: Windows 10
  • CPU: Intel® Core™ i5-3360M 2.80GHz
  • GPU: Nowhere to be found
  • Citra Version (found in title bar): 1584
  • Game: Omega Ruby
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log

Annotation 2020-06-30 032154
Annotation 2020-06-30 032154908×554 92.2 KB

citra_log.txt (16.9 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

Client Version                                Nightly 1584 HEAD-910cc9e
Operating System                              Windows 10 (10.0)
CPU                                                  Intel(R) Core(TM) i5-3360M CPU @ 2.80GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4000
GPU Driver Version                            10.18.10.4358
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

#3

GPU Driver Version: 10.18.10.4358

This driver is outdated, you need to update.

Download win64_15.33.50.5129.zip from https://downloadcenter.intel.com/download/29473/Intel-Graphics-Driver-for-Windows-15-33-?product=64895
direct link: https://downloadmirror.intel.com/29473/a08/win64_15.33.50.5129.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Since you have an old GPU which can randomly crash due to a driver bug you might need to use Nightly 1392 until you upgrade your computer as it is the last build before the Split Presentation Thread change: https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1392

If that doesn’t work, try redump the game using the guides below. Have at least 4GB free space on your Nintendo 3DS’s SD card:


#4

It worked! Thank you so much :grin: happy gaming

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