Citra opens once, then never again

Issue:
After I downloaded Citra on my windows 10, it opens and I could even play Pokémon Y. After I closed the app, I can’t reopen it. It doesn’t show any error message.

System Information

  • Operating System: Windows 10
  • CPU: Intel Core i7-4790 CPU @ 3.60 GHz
  • GPU: NVIDIA GeForce GTX 1050 Ti
  • Citra Version (found in title bar): citra-windows-mingw-20200525-9b0a1d1 (is that it? I can’t open the emulator so there is no Title Bar)
  • Game: The emulator doesn’t even open
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
It doesn’t open so I can’t

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

You can access the log by pressing WinKey+R then type %appdata%\Citra\log in the window or paste that in the address bar in any folder. Drag citra_log to the reply window to upload it.

Do you have any antivirus software installed?

Thank you, i’ll try that. Yes, I have CCleaner and Mcafee