Citra opens once, then never again

After I downloaded Citra on my windows 10, it opens and I could even play Pokémon Y. After I closed the app, I can’t reopen it. It doesn’t show any error message.

System Information

  • Operating System: Windows 10
  • CPU: Intel Core i7-4790 CPU @ 3.60 GHz
  • GPU: NVIDIA GeForce GTX 1050 Ti
  • Citra Version (found in title bar): citra-windows-mingw-20200525-9b0a1d1 (is that it? I can’t open the emulator so there is no Title Bar)
  • Game: The emulator doesn’t even open
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
It doesn’t open so I can’t

In order to save a copy of the log, follow this guide:

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

You can access the log by pressing WinKey+R then type %appdata%\Citra\log in the window or paste that in the address bar in any folder. Drag citra_log to the reply window to upload it.

Do you have any antivirus software installed?

Thank you, i’ll try that. Yes, I have CCleaner and Mcafee