Citra-qr.exe has stopped working

#1

Issue:
Enter a description of your issue here, in full detail.
Hi All,

On my computer i seem to have a problem with running Citra.
I have tried with two roms, Pokemon Sun and Pokemon Ultra Sun and both seem to have the same problem.
On my laptop both roms with the same Citra build run fine.
What happens is that I start Citra-qt, select the game to start and then it crashes with the citra-qt.exe has stopped working notification. I also dragged the game onto Citra.exe to start but the same thing happends…
System Information

  • Operating System: Window 7 Ultimate
  • CPU: G4400 @ 3.30GHz
  • GPU:
  • Citra Version (found in title bar): Citra Nightly 1418
  • Game: Pokemon Ultra Moon and Yokai Watch 3
  • Screenshot of Issue (include the full Citra window including titlebar):
    image
    image1600×900 136 KB

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

#3

citra_log.txt (19.2 KB)
Check me!!

#4

System Information for Support

Client Version                                Nightly 1280 HEAD-73bf92f
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 4400
OpenGL Version                                3.3.0
GPU Driver Version                            9.18.10.3272
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [ ]
Enable Shader JIT                             [x]
System Region                                 2

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. https://downloadcenter.intel.com/product/80939/Graphics-Drivers
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#5

citra_log.txt (85 Bytes)
This

#6

Please i need help,whenever i try to play Pokemon x on citra,it always stop working,i have extracted the log file…the log file is below…,i really hope you can help me solve this issue

[ 0.010742] Config core/settings.cpp:LogSettings:79: Citra Configuration:
[ 0.010775] Config core/settings.cpp:LogSetting:75: Core_UseCpuJit: true
[ 0.010779] Config core/settings.cpp:LogSetting:75: Renderer_UseGLES: false
[ 0.010781] Config core/settings.cpp:LogSetting:75: Renderer_UseHwRenderer: true
[ 0.010783] Config core/settings.cpp:LogSetting:75: Renderer_UseHwShader: false
[ 0.010786] Config core/settings.cpp:LogSetting:75: Renderer_ShadersAccurateMul: false
[ 0.010788] Config core/settings.cpp:LogSetting:75: Renderer_UseShaderJit: true
[ 0.010796] Config core/settings.cpp:LogSetting:75: Renderer_UseResolutionFactor: 1
[ 0.010798] Config core/settings.cpp:LogSetting:75: Renderer_UseFrameLimit: true
[ 0.010800] Config core/settings.cpp:LogSetting:75: Renderer_FrameLimit: 225
[ 0.010803] Config core/settings.cpp:LogSetting:75: Renderer_PostProcessingShader: none (builtin)
[ 0.010806] Config core/settings.cpp:LogSetting:75: Renderer_FilterMode: true
[ 0.010808] Config core/settings.cpp:LogSetting:75: Renderer_TextureFilterFactor: 1
[ 0.010810] Config core/settings.cpp:LogSetting:75: Renderer_TextureFilterName: none
[ 0.010813] Config core/settings.cpp:LogSetting:75: Stereoscopy_Render3d: 0
[ 0.010815] Config core/settings.cpp:LogSetting:75: Stereoscopy_Factor3d: 0
[ 0.010819] Config core/settings.cpp:LogSetting:75: Layout_LayoutOption: 0
[ 0.010867] Config core/settings.cpp:LogSetting:75: Layout_SwapScreen: false
[ 0.010869] Config core/settings.cpp:LogSetting:75: Layout_UprightScreen: false
[ 0.010871] Config core/settings.cpp:LogSetting:75: Utility_DumpTextures: false
[ 0.010873] Config core/settings.cpp:LogSetting:75: Utility_CustomTextures: false
[ 0.010876] Config core/settings.cpp:LogSetting:75: Utility_UseDiskShaderCache: false
[ 0.010877] Config core/settings.cpp:LogSetting:75: Audio_EnableDspLle: false
[ 0.010879] Config core/settings.cpp:LogSetting:75: Audio_EnableDspLleMultithread: false
[ 0.010881] Config core/settings.cpp:LogSetting:75: Audio_OutputEngine: auto
[ 0.010889] Config core/settings.cpp:LogSetting:75: Audio_EnableAudioStretching: true
[ 0.010892] Config core/settings.cpp:LogSetting:75: Audio_OutputDevice: auto
[ 0.010894] Config core/settings.cpp:LogSetting:75: Audio_InputDeviceType: 0
[ 0.010896] Config core/settings.cpp:LogSetting:75: Audio_InputDevice: Default
[ 0.010898] Config core/settings.cpp:LogSetting:75: Camera_OuterRightName: blank
[ 0.010900] Config core/settings.cpp:LogSetting:75: Camera_OuterRightConfig:
[ 0.010902] Config core/settings.cpp:LogSetting:75: Camera_OuterRightFlip: 0
[ 0.010904] Config core/settings.cpp:LogSetting:75: Camera_InnerName: blank
[ 0.010906] Config core/settings.cpp:LogSetting:75: Camera_InnerConfig:
[ 0.010908] Config core/settings.cpp:LogSetting:75: Camera_InnerFlip: 0
[ 0.010910] Config core/settings.cpp:LogSetting:75: Camera_OuterLeftName: blank
[ 0.010912] Config core/settings.cpp:LogSetting:75: Camera_OuterLeftConfig:
[ 0.010914] Config core/settings.cpp:LogSetting:75: Camera_OuterLeftFlip: 0
[ 0.010916] Config core/settings.cpp:LogSetting:75: DataStorage_UseVirtualSd:

#7

citra_log.txt (22.7 KB)
I think this is better,please check！！！！

#8

System Information for Support

Client Version                                Nightly 1458 HEAD-680ef64
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics
OpenGL Version                                3.3.0
GPU Driver Version                            9.17.10.2963
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [ ]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. https://downloadcenter.intel.com/product/80939/Graphics-Drivers
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#9

Sorry,but it’s not about the graphics,my citra can’t even start the game

#10

citra_log.txt (22.7 KB)
Please check again！！！

#11

System Information for Support

Client Version                                Nightly 1458 HEAD-680ef64
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics
OpenGL Version                                3.3.0
GPU Driver Version                            9.17.10.2963
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [ ]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. https://downloadcenter.intel.com/product/80939/Graphics-Drivers
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#12

Build 9.17.10.2963

These drivers are very outdated, you need to update them and in order to do that you need to first update Windows 8 to 8.1 or Windows 10.

  1. Update to Windows 8.1 by following: https://support.microsoft.com/en-us/help/15288/windows-8-update-to-windows-8-1 or Windows 10: https://www.microsoft.com/en-us/software-download/windows10

  2. Then update your drivers by downloading win64_15.33.50.5129.zip from https://downloadcenter.intel.com/download/29473/Intel-Graphics-Driver-for-Windows-15-33-?product=71469
    Direct link: https://downloadmirror.intel.com/29473/a08/win64_15.33.50.5129.zip
    Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

#13

please help,my pokemon X game started working but it is lagging a lot,this is my log
citra_log.txt (88.8 KB)

#14

System Information for Support

Client Version                                Nightly 1459 HEAD-d26564d
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics
OpenGL Version                                3.3.0
GPU Driver Version                            10.18.10.5129
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

#15

but i have installed that already

#16

please check citra_log.txt (88.8 KB) again

#17

System Information for Support

Client Version                                Nightly 1459 HEAD-d26564d
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics
OpenGL Version                                3.3.0
GPU Driver Version                            10.18.10.5129
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

#18

The coretiming 2.0 change caused a regression unfortunately so try 1422: https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1422

The bot doesn’t know about what the latest is for these older GPUs, you can ignore it :stuck_out_tongue: