Citra-qt.exe has stopped working, please help!

Citra Support
#1

Problem with citra runnin Pokémon UltraMoon
I always get “citra-qt.exe has stopped working” error…

System Information

  • Operating System: Windows 10 Pro
  • CPU:
  • GPU:
  • Citra Version (found in title bar): Citra Nightly
  • Game: Pokémon UltraMoon

citra_log.txt (11.9 KB)

#2

System Information for Support

Client Version                                Nightly 1630 HEAD-2e0ce86
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 530
GPU Driver Version                            20.19.15.4454
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#3

Your GPU drivers are quite outdated.They might be causing the issue. Follow these steps to update them:
Download win64_25.20.100.6373.zip (direct link) from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10

Then follow this guide on how to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After you’ve installed that driver, your system should accept the latest drivers available for your system:
Download and install igfx_win10_100.8935.exe (direct link) from https://downloadcenter.intel.com/download/29988/Intel-Graphics-Windows-10-DCH-Drivers?product=88967

#4

Omg! Yes, I could follow all the steps exactly, I am so happy of this support!!
Now I can play my game, thank you very much

1 Like