Citra.qt.exe has stopped working when run pokemon y

Citra Support
#1

Issue:
Enter a description of your issue here, in full detail.

System Information

  • Operating System: Windows 7
  • CPU: Intel Core i3-6100U
  • GPU: Intel HD Graphic 520
  • Citra Version (found in title bar): Citra Canary 1506
  • Game: Pokemon Y
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (23.9 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 520
OpenGL Version                                3.3.0
GPU Driver Version                            20.19.15.4454
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
System Region                                 [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#3

Are you sure you running latest Citra? The log doesn’t say you are running Nightly or Canary, so probably a very old version?

It is most likely corrupted(possibly wrong filesize). Redump the game using the guides below:


Make sure you have enough free space on your SD card.

Build 20.19.15.4454

These drivers are outdated, you need to update.

Download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
direct link: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After you have installed that you can if you want update further(recommended): https://downloadcenter.intel.com/download/29195/Intel-Graphics-Windows-10-DCH-Drivers?product=88180 (download the .exe this time).