Citra-qt.exe has stopped working when trying to play pokemon y

Citra Support
1

Issue: Everytime I try to play pokemon y on Citra Nightly, it just says citra - qt.exe has stopped working.

2

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

3

Please fill in the rest of the template that you deleted:

System Information:

  • Operating System:
  • CPU:
  • GPU:
  • Citra Version (found in title bar):
  • Game:
  • Screenshot of Issue (include the full Citra window including titlebar):
  • Upload the citra_log.txt file from this thread by dragging and dropping it here as a file attachment.
1 Like
4

Operating system: Windows 10
CPU: Intel(R) Core™ i5-6200U CPU @ 2.30GHz
Citra Version: Citra Nightly 1717
Game: Pokemon x and y

Issue screenshot:

image
image1920Ă—1080 183 KB

Citra Log:
citra_log.txt (18.3 KB)

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System Information for Support

Client Version                                Nightly 1717 HEAD-647a6f8
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 520
GPU Driver Version                            20.19.15.4483
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

7

^ This driver is out of date. To update, download win64_25.20.100.6373.zip (direct link) from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Lastly, you should now be able to directly install the latest GPU driver for your chip: Download and install igfx_win_100.9684.exe (direct link) from Download Intel® Graphics - Windows® DCH Drivers

Let us know if the problem persists.

8

I followed all the steps, I downloaded the win64 driver and installed the latest GPU driver for my chip. Now Citra Nightly won’t open.

9

It seems unlikely that they’re related unless you did something weird during the driver installation. Try restarting your PC and see if the problem remains.

10

Maybe I did so something weird, I’m not too sure. However, Citra Nightly still won’t open at all and I have tried restarting and re-downloading it. Still won’t open.

11

Type winver into your search bar and launch the prompt when it pops up. Tell me what Windows 10 update version you’re on.

12

Windows 10
Version 1607 (OS Build 14393.3326)

13

That’s pretty old. There’s a chance that the drivers aren’t playing nicely because of the Windows 10 update version being so old. Try updating to at least Windows 10 2004 or newer.

14

Yeah, I just checked the updates availability and there were quite a few, I’ll install all the updates overnight and see if Citra will be able to run after. Thanks for your help