Citra-qt.exe has stopped working!

Issue:
I just downloaded Citra and while trying to open any game, this message pops up.

It’s not like the game runs and then crashes, the game just doesn’t open

I’ve seen other posters who update their GPU but I don’t think that’s the problem in my case.
System Information

  • Operating System: Windows 7, 64-bit
  • CPU: i5-3320M
  • GPU: Intel HD Graphics 4000
  • Citra Version (found in title bar): 1382
  • Game: Pokemon:Sun and Moon
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (6.5 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Canary 1382 HEAD-ae96bdd
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

This isn’t it. Can anyone help?

Does the same problem exist if you disable hardware shaders?

I disabled it and the problem still persists.

I click on the game and it doesn’t even try to run it before giving up

citra_log.txt (17.3 KB)

System Information for Support

Client Version                                Canary 1382 HEAD-ae96bdd
OpenGL Vendor                                 VMware, Inc.
OpenGL Renderer                               Gallium 0.4 on llvmpipe (LLVM 3.8, 128 bits)
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • LLE Audio is designed for debugging purposes. Using this option will slow down your game. Try changing to HLE audio.

citra_log.txt (17.3 KB)

System Information for Support

Client Version                                Canary 1382 HEAD-ae96bdd
OpenGL Vendor                                 VMware, Inc.
OpenGL Renderer                               Gallium 0.4 on llvmpipe (LLVM 3.8, 128 bits)
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

System Information for Support

OpenGL Vendor                                 VMware, Inc.
OpenGL Renderer                               Gallium 0.4 on llvmpipe (LLVM 3.8, 128 bits)
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

System Information for Support

OpenGL Vendor                                 VMware, Inc.
OpenGL Renderer                               Gallium 0.4 on llvmpipe (LLVM 3.8, 128 bits)
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

citra_log.txt (17.3 KB)

System Information for Support

Client Version                                Canary 1382 HEAD-ae96bdd
OpenGL Vendor                                 VMware, Inc.
OpenGL Renderer                               Gallium 0.4 on llvmpipe (LLVM 3.8, 128 bits)
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

hi guys i have citra too and whenever i try to start a rom citra stops working if u know solution
plzz tell me

Provide your log file for better support…