Citra-qt.exe has stopped working

Issue:


Enter a description of your issue here, in full detail.
Hi! I am new and I am trying to play Pokemon X on my laptop but as soon as I load the ROM file the message, “Citra-qt.exe has stopped working” appears. I tried rebooting but it didn’t help. I hope that you could help me find a solution for this.

System Information

  • Operating System: Windows 7
    AMD A4-3305M APU with Radeon HD Graphics 1.90 GHz
    RAM 4GB
  • Citra Version (found in title bar): Citra Canary 1174
  • Game: Pokemon X
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Logcitra_log.txt (130 Bytes)

Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

Thanks in advance! :slight_smile:

Your log is incomplete, go to Emulation > Configure > General > Debug and change ‘Global Log Filter’ from *:Critical to *:Info, run your game and when citra crashes close citra and don’t open again at this point, open the folder C:\Users\%username%\AppData\Roaming\citra\log and upload your log again.

Thank you for your response. Here is the log file.citra_log.txt (12.7 KB)

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Your GPU driver is likely outdated, download and install the latest driver available for your GPU from AMD’s website.

I was about to update you guys on the situation. Earlier, I updated my drivers and now it’s working perfectly. Thank you! :slight_smile:

I had also thay problem but it was not working as well.

Sudowoodo which drivers did you upgraded

Hey Guys is there something wrong in my log here? citra_log.txt (7.6 KB)
Please let meh know, i rlly wanna play Pokemon Ultra Sun, but i always keep crashing when i load the rom it says " citra-qt.exe has stopped working "

System Information for Support

Client Version                                Nightly 1272 HEAD-186ffc2
OpenGL Vendor                                 ATI Technologies Inc.
OpenGL Renderer                               AMD Radeon HD 6530D
OpenGL Version                                3.3.1
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

Still doesn’t work? can anyone help MAH??

New file again, welp idk any differences but enabling the accurate multiplication doesn’t work for meh, here’s the file citra_log.txt (10.9 KB)

Any possible solution?
I have OPENGL Version 4.1 or 3.3.1 idk.
Direct X 9,10.1
like good for low end pc specs u know.

System Information for Support

Client Version                                Nightly 1272 HEAD-186ffc2
OpenGL Vendor                                 ATI Technologies Inc.
OpenGL Renderer                               AMD Radeon HD 6530D
OpenGL Version                                3.3.1
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Download and install the latest driver available for your GPU from AMD’s website. please to comment on old thread, create a new one if the issue persists.

The latest graphics driver? adrelin? idk how it’s spelled but i can download an driver from an amd software becuz i don’t have a software when i try to download it custom, it says radeon software not installed, when in express, it says Please wait while detecting hardware But it takes forever… Any possible solutions?

Go to AMD’s support page, click on the dropdown list “Search for your product” and type in your GPU name (6530D) a list should appear with your GPU id in it, select the appropriate one, click on submit and download the right version for your OS. this forum is for citra support only, if you need help on how to install on drivers you should ask on a tech support forum.

I’m having the same issuecitra_log.txt (20.3 KB)

System Information for Support

Client Version                                Canary 1361 HEAD-8187c15
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

citra_log.txt (20.3 KB)