Citra-qt has stopped working*

citra-qt has stopped working pops up when loading games,i did run citra on this system on a previous version of windows and it was working fine,but now games wont load,also my graphics drivers are upto date
please help

System Information

  • Operating System: Windows 8.1
  • CPU:
  • GPU:
  • Citra Version (found in title bar):
  • Game:
  • Screenshot of Issue (include the full Citra window including titlebar):

citra_log.txt (13.5 KB)

System Information for Support

Client Version                                Nightly 1554 HEAD-7625306
Operating System                              Windows 8.1 (6.3)
CPU                                                   Intel(R) Pentium(R) CPU G2010 @ 2.80GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics
GPU Driver Version                  
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website.
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
1 Like

GPU Driver Version: Build

This driver is outdated, you need to update.

Download from
direct link:

then follow this guide to install it:

Also do this:

  1. Open Citra then go to File->Open Citra Folder
  2. Open shaders folder then delete the opengl folder if it’s there
  3. Emulation->Configure... then click on Graphics on the left
  4. Click on the Advanced tab and turn on Accurate Multiplication

The Disk Shader Cache currently has a bug when Accurate Multiplication is turned off causing it to slowly load all shaders from zero every time you start the game and makes the precompiled cache extrememly large + the RAM usage skyrockets until you crash.

Though, since you have a desktop computer, do you possibly have a graphics card? Check in Device Manager under display adapters and see if you have more than just Intel HD Graphics.

1 Like

Thank you so much
I guess it was the problem with disk shader cache. No wonder it wasn’t working.
It’s all good now.
Thank you for helping out,

1 Like

Thanks man! you helped me a lot!