Citra-qt "Not Responding" when I start the game

Issue:
PLEASE HELP ! I already done the updates but it’s still not responding

System Information

  • Operating System: Windows 10
  • CPU: intel core i7-4720HQ
  • GPU: intel® HD Graphics 4600 / NVIDIA GEFORCE 940M
  • Citra Version (found in title bar): Citra Canary 942 / Citra Nightly 1039 (both are not responding)
  • Game: Monster Hunter XX - Double Cross (English Patched v4) Decrypted
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

citra_log.txt (3.3 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

@Leo121 can you help me fix this problem?

Do you have any antivirus running?
Do you have any third party controllers plugged in?
Any third party programs that hook into OpenGL?

@flamesage
Umm… sorry but I don’t really understand the second and the third question
but I do have antivirus (avast) running in my PC
any solution?

@flamesage
Andd, I got an update about my problem
So, yesterday I’ve created a new user account in my windows
And I tried to install the citra in the new user account, and IT WORKED
do you know what’s the problem is?
I prefer to play it in my main account tho…

@flamesage
okay, this is very weird
I’ve tried in another account it worked a second ago
but after I restarted my PC
it’s not responding again (crash)
please I really need help
does my avast (antivirus) is the source of my problem now ??

here’s a screenshot about the files that have been stored in my avast’s virus chest
do some of these files are citra’s component?

@flamesage
This is my newest log
it says “Could not open the PTM SharedExtSaveData archive!”
do you know what that means?

It is not ur anti-virus Avast, as far as im concerned

At least u can install Citra, i cannot

In my next comment, i apply a link to my recent post, u may be interested

Me have the same problem too

@Irfaan_Muhammad_Abdu and @BOOM_23 were you guys able to resolve this issue? I’m currently facing the same issue.

@flamesage can you please assist us?

Create a new thread with your system specs, bug description and log.

@bio3c can you please provide the link of the thread? Thanks!

Simply click on the + New Topic button on the main page.

Can you please check out what’s wrong with mine? it just freezes after i boot my game and it crashes after some timecitra_log.txt (8.2 KB)

System Information for Support

Client Version                                Nightly 1390 HEAD-4efb9c6
OpenGL Vendor                                 Microsoft Corporation
OpenGL Renderer                               GDI Generic
OpenGL Version                                1.1.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • You are running default Windows drivers for your GPU. You need to install the proper drivers for your graphics card from the manufacturer’s website.
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

are any of you able to solve this?citra_log.txt (22.6 KB)

System Information for Support

Client Version                                Canary 1553 HEAD-e869f36
OpenGL Vendor                                 ATI Technologies Inc.
OpenGL Renderer                               Radeon RX 560X
OpenGL Version                                3.3.1
GPU Driver Version                            26.20.11024.1
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [ ]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 2

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

citra_log.txt (4.2 KB)
when i load my pokemon y it does not responds plz help