Citra Quit Unexpectedly. Game won't play

Issue: Game won’t load. Citra crashes immediately
Enter a description of your issue here, in full detail.
Game won’t open. “Citra quit unexpectedly” message pops up

System Information

  • Operating System: macOS Big Sur v.11.4
  • CPU: 3.5 GHz Quad-Core Intel Core i5
  • GPU: AMD Radeon R9 M290X 2 GB
  • Citra Version (found in title bar): Citra 1708
  • Game: Pokemon X
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (5.1 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

I did not find anything wrong in your log file. Please wait for a moderator to assist.

The log file is incomplete. Make sure you follow the steps carefully:

  1. Open Citra, then go to File>Open Citra Folder (Citra>Open Citra Folder if on MacOS) and open up the log folder. Now keep that open in the background.
  2. Launch your game and encounter the problem; crash/slowdown/glitch and close citra if it doesn’t do so by itself. Do not restart citra as that will wipe the log of important information!
  3. Now upload the log file in this chat.

citra_log.txt (6.0 KB)

System Information for Support

Client Version                                Nightly 1708 HEAD-e7671d9
Operating System                              macOS 11.4
CPU                                           Intel(R) Core(TM) i5-4690 CPU @ 3.50GHz | AVX2 | FMA
Graphics API                                  OpenGL ?
Graphics Renderer                             ?
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Try disabling the Disk Shader Cache in Citra>Preferences>Graphics>Advanced Tab.

Thank you so much! It worked!