Citra quit unexpectedly when load a game

Citra Support
#1

Issue:
Citra quit unexpectedly every time when I load the cci file. I’ve tried different versions of citra and different games, it all seems the same issue. I have also enabled Accurate Multiplication, but it doesn’t work

System Information

  • Operating System: Macos Monterey
  • CPU: 2.8 GHz Quad-Core Intel Core i7
  • GPU: 16 GB 2133 MHz LPDDR3
  • Citra Version (found in title bar): nightly 1737
  • Game: Matal Max 4 and Pokemon X
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (18.2 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

Client Version                                Nightly 1737 HEAD-28039d3
Operating System                              macOS 12.0
CPU                                           Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz | AVX2 | FMA
Graphics API                                  OpenGL 4.1
Graphics Renderer                             AMD Radeon Pro 555 OpenGL Engine
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [ ]
System Region                                 4
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.
  • The CPU Clock percentage is not 100%. You may experience unexpected game speed.
  • LLE Audio is designed for debugging purposes. Using this option will slow down your game. Try changing to HLE audio.
#3

System Information for Support

Client Version                                Nightly 1737 HEAD-28039d3
Operating System                              macOS 12.0
CPU                                           Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz | AVX2 | FMA
Graphics API                                  OpenGL 4.1
Graphics Renderer                             AMD Radeon Pro 555 OpenGL Engine
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [ ]
System Region                                 4
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.
  • The CPU Clock percentage is not 100%. You may experience unexpected game speed.
  • LLE Audio is designed for debugging purposes. Using this option will slow down your game. Try changing to HLE audio.
#4

Go to Emulation>Configuration>System and set the CPU Clock Speed back to 100%. You shouldn’t be touching this slider unless you know what you’re doing.

#5

I have set back the CPU Clock Speed, but it doesn’t help.

#6

Please upload another log file.

#7

Here it is
citra_log.txt (12.0 KB)

#8

System Information for Support

Client Version                                Nightly 1737 HEAD-28039d3
Operating System                              macOS 12.0
CPU                                           Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz | AVX2 | FMA
Graphics API                                  OpenGL 4.1
Graphics Renderer                             AMD Radeon Pro 555 OpenGL Engine
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [ ]
System Region                                 4
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#9

System Information for Support

Client Version                                Nightly 1737 HEAD-28039d3
Operating System                              macOS 12.0
CPU                                           Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz | AVX2 | FMA
Graphics API                                  OpenGL 4.1
Graphics Renderer                             AMD Radeon Pro 555 OpenGL Engine
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [ ]
System Region                                 4
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.
#10

Please set up a portable Citra build to rule out any issues with your regular Citra installation:

Go to Download Citra - Citra and select Manual download. Then under Nightly Build, click on your operating system’s icon to the right of the latest build available to download the build.
Extract it (.7z can be extracted using Winrar or 7zip) and put it where ever you wish. Inside the extracted mingw folder, create a folder called user. This Citra should now store all of its config, save files and such inside of this user folder.
Check to make sure that this user folder is in the same folder that contains citra-qt(.exe)
Now run the citra-qt executable found inside of the mingw folder.

#11

My operating system is Macos, after I download the lateset build, I cannot find the mingw folder, so I don’t know where to create the folder user. The following is the screenshot of what I can see in the extracted folder.

1640051113133
16400511131332764×1508 117 KB

#12

I need help, my citra just blackscreens me after loading pokemon X immediately. I have tried every configuration of accurate multiplication and JIT on/off. It continuously loads blackscreens or the loading bar keeps loading forever. here is my log
citra_log.txt (13.5 KB)

#13

System Information for Support

Client Version                                Nightly 1737 HEAD-28039d3
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             NVIDIA GeForce GTX 1060/PCIe/SSE2
GPU Driver Version                            496.76
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#14

When GDB stub is enabled, the loading bar loads forever and the game fps information is displayed, as if it is running the game but not loading. When I disable GDB stub, it loads then blackscreens before I can see anything and there is no fps or anything in bottom right where the game information is as if the game hasn’t even run at all.

#15

Go to Emulation>Configuration>General and select Reset All Settings. Now start your game again and see if the issue remains. If it does, upload another log file.