Citra randomly closes posting again bc i forgot log

Citra Support
1

Issue:
Enter a description of your issue here, in full detail.
So this started the very first time citra started working and i was using it. at random times citra would just crash. it happens so suddenly you dont get the time to do anything. your game just freezes for a second then your mouse has a loading circle next to it and bam citra closes. im just playing and it happens. i’ve used citra for a few months now and it constantly happens. i didnt think about writing a report about it since it started to crash less and less but now its happening a lot now. i would make a lot of progress in a game then it would crash and i would lose it. i have to save so often bc of this issue. any way to fix?

System Information

  • Operating System: 64-bit operating system, x64-based processor
  • CPU: 2.90 GHz
  • GPU: Intel(R) Core™ i7-3520M
  • Citra Version (found in title bar): crashes on both canary and nightly
  • Game: every single game i play (havent seen it crash on games that arent pokemon tho… maybe bc i havent played those that much)
  • Screenshot of Issue (include the full Citra window including titlebar):i cant really send a screen shot of it crashing/closing and videos dont seem to work on this

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt.old.txt (42.8 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

2

System Information for Support

Client Version                                Nightly 1730 HEAD-a5d01c0
Operating System                              Windows 10 (10.0)
CPU                                                  Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz | AVX
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4000
GPU Driver Version                            10.18.10.5161
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
3

I responded to your first topic about this, asking for a log file. For future reference, you can simply edit your opening post to add the log file, or respond to your own topic with a comment containing the log file. No need to create an entirely new topic for it. I’ll simply respond here for now since the info I need is here.

Because your iGPU has driver bugs, you’ll need to use an older version of Citra in order to prevent random freezing and crashing from occurring until you upgrade your hardware:
Download citra-windows-mingw-20191214-ddb7ead.7z from Release nightly-1392: Merge pull request #5020 from jroweboy/dynamic-mf · citra-emu/citra-nightly · GitHub
Extract it using Winrar or 7zip. Put the extracted folder anywhere you want. Now run citra-qt.exe from the folder and run your game.

4

when you say anywhere you want do you mean anywhere in the citra folder?

5

I would’ve specified if so. No, I meant that you could place this folder on whatever drive or directory you wish to place it as it is a standalone build.

6

this still didnt work and my game still crashes.

7

Please upload a log file using this older Citra version.

8

citra_log.txt.old.txt (353.1 KB)

9

System Information for Support

Client Version                                Nightly 1733 HEAD-8dfd9d3
Operating System                              Windows 10 (10.0)
CPU                                                  Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz | AVX
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4000
GPU Driver Version                            10.18.10.5161
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.
10

You’re still using Nightly 1733 here…

Use the Nightly 1392 build as I’ve told you twice now…