Citra shows black screen after starting game, game is still running and audio works

Issue:
When I start a game, pokemon y in this case, the screen turns black after I leave the title screen. There’s a little lag period and then the audio starts again and I know the game continues because I can hear sounds when I press keys.

System Information

  • Operating System: Windows 11
  • CPU: Intel(R) Core™ i7-8550U CPU @ 1.80GHz 1.99 GHz
  • GPU: Intel(R) UHD Graphics 620
  • Citra Version (found in title bar): Citra Canary 2312
  • Game: Pokemon Y
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

citra_log.txt (29.3 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                               Canary 2312   HEAD-6250759
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           26.20.100.7372
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

Updating the driver for the graphic card worked, for a while, but the same problem is happening again now.

  • Operating System: Windows 11
  • CPU: Intel(R) Core™ i7-8550U CPU @ 1.80GHz
  • GPU: Intel(R) UHD Graphics 620
  • Citra Version (found in title bar): Citra Canary 2312
  • Game: Pokemon Y
  • Screenshot of Issue (include the full Citra window including titlebar):

citra_log.txt (51.7 KB)

System Information for Support

Client Version                               Canary 2312   HEAD-6250759
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           26.20.100.7372
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

Windows rolled back your update. There’s a tool that’ll allow you to disallow Windows from doing so: https://www.thewindowsclub.com/show-hide-updates-tool-wushowhide-diagcab
direct download: Wayback Machine

Install the new driver, then run that tool. It should give you the option of disabling the automatic update for your GPU driver.