Citra stays on a single frame when playing Bowser Jr.'s Journey

Citra Support
#1

Citra keeps hanging on the same frame when playing Bowser Jr.'s Journey:
whenever i use citra to play the new Bowser Jr.'s Journey, it lets me play for about 20 minutes untill it stops. it just shows me a single frame. it doesn’t crash however, since i still hear music and sound effects. whenever i press buttons, i can hear the sound effects, so it doesn’t crash but it still hangs on that one frame. the issue is gone when i restart citra, but it’s still really annoying to restart it every 20 minutes.

System Information

  • Operating System: Windows 10
  • CPU: Intel® Core™ i5-6300U CPU @ 2.40GHz 2.50 GHz
  • GPU: Intel® HD Graphics Family
  • Citra Version (found in title bar): Citra Nightly 1170
  • Game: Mario & Luigi: Bowser’s Inside Story & Bowser Jr.'s Journey
  • Screenshot of Issue (include the full Citra window including titlebar):
    Schermopname%20(18)
    Schermopname (18).jpg1124×1498 489 KB

    (it’s stuck on this frame.)

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
<citra_log.txt (4.0 KB)

#2

Your log is incomplete, run the game until the issue occurs, close citra and don’t open it again at this point, open the folder C:\Users\%username%\AppData\Roaming\Citra\Log and upload your log.

#3

citra_log.txt (22.7 KB)
here’s the complete version.

#4

I found some issues in that log that need resolving:

  • Citra is currently utilizing open-source system files which may cause emulation to be less accurate, but not affect system stability.
#5

Disable ‘Enable Hardware Shader’ before launching the game.

1 Like
#6

I tried it, and instead of hanging on a single frame, citra just crashes and shuts down.

#7

Make sure to disable ‘Enable Hardware Shader’ and not ‘Enable Hardware Renderer’. if it crashes upload your log again.

#8

i made sure i did it, and it still crashed. here’s the log.citra_log.txt (19.8 KB)

#9

I found some issues in that log that need resolving:

  • Citra is currently utilizing open-source system files which may cause emulation to be less accurate, but not affect system stability.
#10

Try downloading and installing the latest driver available for your GPU from intel’s website. it seems that citra is crashing but without logging why it crashed.