Citra stops responding and crashes

Citra Support
#1

Issue:
In both Citra Canary and Nightly, whenever i try to open a game, it’ll stop responding and closes. The log file is completely blank after the crash. It has been doing this for a couple days.

System Information

  • Operating System: Windows 10
  • CPU: i5-4590
  • GPU: GTX 1070
  • Citra Version (found in title bar): Nightly:800 | Canary:643
  • Game: Pokemon Moon, Pokemon Ultra Sun, Pokemon Alpha Sapphire
#2

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

#3

I have the same problem, citra crashes right after I try to start any games, the log file is always empty because the game just fails to launch.

1 Like
#4

@Donkition @MW149 If the log is empty, try restarting your PC. It’s hard to find the issue without the log file.

#5

My PC has been on and off multiple times since it started, and it’s happen with every build that’s been released starting earlier this week. I’ve reinstalled Citra entirely also. Someone with a similar issue mentioned changing the information back on the system tab, but I have changed mine back to what I think it was before whatever update reverted it.

#6

@CitraBot mine has been doing the same thing.

citra_log.txt (19.5 KB)

#7

System Information for Support

Client Version                                Nightly 1280 HEAD-73bf92f
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 [x]

Here’s some issues I found with your log that might help.

  • You have GDB debugging enabled. This will cause Citra not to launch games. This is only intended for debugging purposes and should be disabled in settings.
#8

@CitraBot how about now?

citra_log.txt (10.1 KB)

#9

System Information for Support

Client Version                                Nightly 1280 HEAD-73bf92f
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#10

Hello there, I do have the same problem. I tried to download citra again but no game works. Here is my log file. Thank you.

citra_log.txt (10.1 KB)

#11

System Information for Support

Client Version                                Nightly 1714 HEAD-5241032
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz | AVX2 | FMA
Graphics API                                  OpenGL ?
Graphics Renderer                             ?
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.