Citra support post help

CitraBot · October 17, 2022, 7:23pm

System Information for Support

Client Version                               Nightly 1774   HEAD-2d95b99
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) UHD Graphics
GPU Driver Version                           26.20.100.7262
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
The ROM you are attempting to run is corrupted. Look here for instructions on how to properly dump ROMs from your 3DS. https://citra-emu.org/wiki/dumping-installed-titles/

CalzoGaming · October 19, 2022, 8:36pm

citra_log.txt (27.9 KB)

CitraBot · October 19, 2022, 8:36pm

System Information for Support

Client Version                               Nightly 1797   HEAD-ea26f46
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz | AVX512 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics
GPU Driver Version                           27.20.100.9415
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

RieAtreides · October 20, 2022, 12:32pm

citra_log.txt (2.2 KB)

SleepingSnake · October 21, 2022, 2:29pm

This driver is out of date. To update, download and install gfx_win_101.3430_101.2111.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/746999/gfx_win_101.3430_101.2111.exe

Let me know if you encounter any issues during the installation.

Additionally, you need to redump your game. Please refer to our game dumping guides:

Dumping Game Cartridges
Dumping Installed Titles

Make sure your GM9 is up to date and that you have enough free storage space available on your SD-Card to perform the dump.

SleepingSnake · October 21, 2022, 2:29pm

Your game is encrypted. Please dump your game using our dumping guides to dump it decrypted:

Dumping Game Cartridges
Dumping Installed Titles

Make sure your GM9 is up to date and that you have enough free storage space available on your SD-Card to perform the dump.

Rimuru_Tempest1 · November 30, 2022, 7:25am

citra_log.txt (5.7 KB)

CitraBot · November 30, 2022, 7:25am

System Information for Support

Client Version                               Nightly 1816   HEAD-d117132
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM)2 Duo CPU     E8400  @ 3.00GHz
Graphics API                                 Unknown (?)
Graphics Renderer                            ?
GPU Driver Version                           ?
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

SleepingSnake · November 30, 2022, 10:17am

What GPU are you using?

Pongsathon · November 30, 2022, 3:48pm

citra_log.txt (17.6 KB)

CitraBot · November 30, 2022, 3:48pm

System Information for Support

Client Version                               Nightly 1816   HEAD-d117132
Operating System                             Windows 10 Version 1709
CPU                                          Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) HD Graphics 530
GPU Driver Version                           20.19.15.4454
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

Pongsathon · November 30, 2022, 4:22pm

citra_log.txt (17.6 KB)

CitraBot · November 30, 2022, 4:22pm

System Information for Support

Client Version                               Nightly 1816   HEAD-d117132
Operating System                             Windows 10 Version 1709
CPU                                          Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) HD Graphics 530
GPU Driver Version                           20.19.15.4454
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

Pongsathon · November 30, 2022, 4:45pm

citra_log.txt (17.6 KB)

CitraBot · November 30, 2022, 4:45pm

System Information for Support

Client Version                               Nightly 1816   HEAD-d117132
Operating System                             Windows 10 Version 1709
CPU                                          Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) HD Graphics 530
GPU Driver Version                           20.19.15.4454
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

SleepingSnake · December 2, 2022, 11:04am

This driver is very out of date. To update, download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
Mirror download: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Now you should be able to install the latest DCH drivers directly:
Download and install gfx_win_101.3790_101.2114.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe

Peanoot_Butter · January 7, 2023, 1:37pm

citra_log.txt (5.0 KB)

SleepingSnake · January 16, 2023, 6:03pm

The log file is incomplete. Make sure you follow the steps carefully:

Open Citra, then go to File>Open Citra Folder (Citra>Open Citra Folder if on MacOS) and open up the log folder. Now keep that open in the background.
Launch your game and encounter the problem; crash/slowdown/glitch and close Citra if it doesn’t do so by itself. Do not restart Citra as that will wipe the log of important information!
Now upload the log file in this chat.

Rediuv · January 23, 2023, 3:09pm

citra_log.txt (4.0 KB)

SleepingSnake · January 27, 2023, 4:03pm

The log file is incomplete. Make sure you follow the steps carefully:

Open Citra, then go to File>Open Citra Folder (Citra>Open Citra Folder if on MacOS) and open up the log folder. Now keep that open in the background.
Launch your game and encounter the problem; crash/slowdown/glitch and close Citra if it doesn’t do so by itself. Do not restart Citra as that will wipe the log of important information!
Now upload the log file in this chat.