Citra uninstalled itself and refuses to reinstall

Citra Support
1

Issue:
Citra worked perfectly until today, the 13th. On the 11th, I started Pokemon X, and closed both the game and Citra as I do always. Opening my computer on the 13th, the shortcut ceased to display the Citra icon, and upon opening it, it prompted me to delete the shortcut; I did not get a screenshot of this. I attempted to reinstall Citra and was given the error below, even running as admin. Clicking ‘Ignore’ will appear to complete the install, but no shortcut appears and there is no way to open Citra. Any help would be appreciated

System Information

  • Operating System: Windows 11
  • CPU: Intel Core i3 9th Generation
  • GPU: Built-In Graphics
  • Citra Version (found in title bar): N/A
  • Game: N/A
  • Screenshot of Issue (include the full Citra window including titlebar):

image

2

In order for us to provide better support, we need to see the log generated by citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File

3

Run the installer as an administrator. If that still does not work, make sure that you’re actually the administrator on your device.