Citra won't load my game

Issue:
Enter a description of your issue here, in full detail.
I dowloaded citra to play pokemon on my macbook pro. Whenever I drag the file into citra, citra recognizes the game the name appears at the top of the window but the actual window is blank. I reinstalled citra multiple times and even tried multiple games, all with the same result.
note: i downloaded both nightly and canary
System Information

  • Operating System: macOS Catalina version 10.15 Beta
  • CPU: 2.3 GHz Intel Core i5
  • GPU: Intel Iris Plus Graphics 655 1536
  • Citra Version (found in title bar): Citra Nightly 1535
  • Game: Pokemon Alpha Sapphire
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (16.5 KB)
In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Nightly 1535 HEAD-41bff0e
Operating System                              macOS 10.15
CPU                                           Intel(R) Core(TM) i5-8259U CPU @ 2.30GHz
OpenGL Vendor                                 Intel Inc.
OpenGL Renderer                               Intel(R) Iris(TM) Plus Graphics 655
OpenGL Version                                null
Enable CPU JIT                                [x]
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [ ]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1
Shader Disk Cache                             [ ]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

iirc there is a bug in macOS where you need to toggle fullscreen or resize the window to get a picture.

this did not work, i tried resizing and switching to full screen

Issue :
Enter a description of your issue here, in full detail.
it is also failing on canary
System Information

  • Operating System: macOS Catalina version 10.15 Beta
  • CPU: 2.3 GHz Intel Core i5
  • GPU: Intel Iris Plus Graphics 655 1536
  • Citra Version (found in title bar): Citra Nightly 1535
  • Game: Pokemon Alpha Sapphire
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (16.9 KB)
In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Canary 1733 HEAD-ea36ba1
Operating System                              macOS 10.15
CPU                                           Intel(R) Core(TM) i5-8259U CPU @ 2.30GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             Intel(R) Iris(TM) Plus Graphics 655
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Can you try with default Citra settings? Some are turned off by default for macOS for a reason.

Do you have all the latest updates from the App Store? If yes, maybe there is some kind of regression. I can help you bisect, I will link you builds to test and you tell me if they work or not. But first check with default Citra settings.

can you elaborate on the default citra settings? i don’t think i changed anything from when i downloaded it. my mac is fully up to date

Open Citra Configuration and click on Reset All Settings.

just reset all settings, the screen is still blank

I see. Alright, since we don’t know how far back we should go I will just pick a starting point. Try Nightly 1350: https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1350

should i uninstall my current citra first?

Nah you can simply extract somewhere on your desktop and run its citra-qt.

this version of nightly works, thank you

Ok we aren’t done yet, we need to figure out when the problem started :slight_smile: Now it’s between 1535 and 1350 so test Nightly 1442 next: https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1442

this version gives me the same blank screen as before

Ok, now it’s between 1442 and 1350, test Nightly 1396 next: https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1396

same blank screen except this time the speed dropped to ~15% and fps is ~9fps

Ok, now it’s between 1396 and 1350, test Nightly 1372 next: https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1372

there is no mac download in that link