Citra won't open Pokémon ultra sun

Issue:
Enter a description of your issue here, in full detail.
I can’t open Pokémon ultra sun, or it just open really slowly with low fps and frames, which makes it unplayable

System Information

  • Operating System: macOS Monterey. 12.6
  • CPU: 2,3 GHz Quad-Core Intel Core i5
  • GPU: Intel Iris Plus Graphics 655 1536 MB
  • Citra Version (found in title bar): 1782
  • Game: Pokémon ultra sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (42.3 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                               Nightly 1782   HEAD-d380980
Operating System                             macOS 12.6
CPU                                          Intel(R) Core(TM) i5-8259U CPU @ 2.30GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.1
Graphics Renderer                            Intel(R) Iris(TM) Plus Graphics 655
GPU Driver Version                           ?
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • The CPU Clock percentage is not 100%. You may experience unexpected game speed.

okay, so what should I do?

citra_log.txt (6.2 KB)

No game was booted in your log. If you are experiencing a crash then do not open citra again until after you posted the log as it gets purged when you reopen citra.
For more information, see How to Upload the Log File

citra_log.txt (6.2 KB)

No game was booted in your log. If you are experiencing a crash then do not open citra again until after you posted the log as it gets purged when you reopen citra.
For more information, see How to Upload the Log File

citra_log.txt.old.txt (6.8 KB)

No game was booted in your log. If you are experiencing a crash then do not open citra again until after you posted the log as it gets purged when you reopen citra.
For more information, see How to Upload the Log File

citra_log.txt (6.2 KB)

No game was booted in your log. If you are experiencing a crash then do not open citra again until after you posted the log as it gets purged when you reopen citra.
For more information, see How to Upload the Log File

citra_log.txt (56.9 KB)

System Information for Support

Client Version                               Nightly 1813   HEAD-3b6ffd9
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i7-10700T CPU @ 2.00GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 630
GPU Driver Version                           27.20.100.9415
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [ ]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Please enable the Vsync option if you are experiencing screen tearing.

Your driver is out of date. To update, download and install gfx_win_101.3790_101.2114.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe

Set your CPU Clock Speed slider back to 100% in Emulation>Configuration>System.
Additionally, try resizing your Citra window if you hear the music, but can’t see anything on screen.