Connection error Pokémon ultra sun

Issue:
Enter a description of your issue here, in full detail.
Playing Pokémon ultra sun, I want to play against another person or pass Pokémon or objects and it does not connect me to the server, I also want to connect with my Pokémon account and neither, but when I want to chat with someone I have no problem, what can be the problem? Is there any solution? Thank you.

System Information

  • Operating System: Windows 8.1 pro.
  • CPU: Kanji.
  • GPU:
  • Citra Version (found in title bar): Head - 1a1905d (2019-12-23).
  • Game: Pokémon ultra sun (Spanish).

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

citra_log.txt (6.2 KB)
Hello, thank you very much for your response, there I attached the requested file, I hope it helps.

System Information for Support

OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

Each time you open Citra the log gets cleared, you will need to reupload but make sure this time after you have gotten the error in game that when you close you don’t reopen Citra.

A screenshot would help as well so we can see what you are trying to do but it sounds like you are trying to use the online functionality in game which doesn’t work, Citra cannot connect to Nintendo servers; only local multiplayer work using Citra rooms.

Sorry for the delay, I was busy and I could not play, I attached the .log after the mentioned errors, I hope the problem appears and has a solution, thank you very much.
citra_log.txt (1.4 MB)

System Information for Support

OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 400
OpenGL Version                                3.3.0
GPU Driver Version                            20.19.15.4531
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.