Controller problem on,story of seasons trio of towns

control pad not working when i open, story of seasons , trio of towns and tried to edit my character the up and down key wont work, maybe i am just dumb cause i don’t understand the instructions Capture

Did you try reconfiguring your input keys?

yes not working either

turns out i have to use the T and G button to play the game

Well, it did say Control Pad, not Circle Pad.