Crash in Pokemon Games

Citra Support
1

In pokemon games, every time i open one, it closes and says “citra - qt has stopped working”

  • Operating System: Windows, RAM: 8GB. Storage: 500GB

*Citra Nightly 1784

  • Game: Pokemon X, Pokemon Sun, Pokemon Alpha Sappire and Pokemon Ultra Moon

citra_log.txt (12.5 KB)

2

System Information for Support

Client Version                               Nightly 1784   HEAD-47c4f31
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.1
Graphics Renderer                            AMD Radeon R5 M335
GPU Driver Version                           19.50.26 26.20.15026.1
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.
3

Update drivers: https://www.amd.com/en/support/graphics/amd-radeon-r5-series/amd-radeon-r5-300-series/amd-radeon-r5-m335

Then use Nightly 1782 for now.

5

System Information for Support

Client Version                               Nightly 1784   HEAD-47c4f31
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.1
Graphics Renderer                            AMD Radeon (TM) R5 M335
GPU Driver Version                           22.6.1 27.20.20913.2000
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.
6

it still doesn’t work even though i installed the software
citra_log.txt (28.1 KB)

7

System Information for Support

Client Version                               Nightly 1784   HEAD-47c4f31
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.1
Graphics Renderer                            AMD Radeon (TM) R5 M335
GPU Driver Version                           22.6.1 27.20.20913.2000
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.
8

Use the latest Citra Canary please. It should have a fix for your hardware.

9

thanks, now it works