Crash when playing Animal Crossing New Leaf Welcome Amiibo

Citra Support
#1

Issue:
Citra crashes and turns to white screen while actively playing Animal Crossing New Leaf Welcome Amiibo. It happened multiple times before I decided to create this report.

System Information

  • Operating System: Windows 10 Home 64-bit Build 18363
  • CPU: AMD Ryzen 5 3550H
  • GPU: AMD Radeon RX 560X Series
  • Citra Version (found in title bar): Citra Nightly 1594
  • Game: Animal Crossing New Leaf Welcome Amiibo
  • Screenshot of Issue (include the full Citra window including titlebar):
    citracrash
    citracrash1920×1080 40.9 KB

Diagnostic Log
citra_log.txt (379.1 KB)

#2

System Information for Support

Client Version                                Nightly 1594 HEAD-d88d220
Operating System                              Windows 10 (10.0)
CPU                                           AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx  
Graphics API                                  OpenGL 3.3.1
Graphics Renderer                             AMD Radeon(TM) Vega 8 Graphics
GPU Driver Version                            20.5.1 27.20.1017.1011
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • You are using open source system files for Mii data. This will appear as your Mii having broken graphics, but will not affect the stability of the game. In order to resolve this, please refer to our guide on dumping system files. https://citra-emu.org/wiki/dumping-system-archives-and-the-shared-fonts-from-a-3ds-console/
#3

Download Adrenalin 2020 Edition 20.7.2 from https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500x-series/radeon-rx-560x
When you are installing the latest driver, you should check “Factory Reset” under additional options to make sure you have clean drivers.

Though since you have Radeon, you should consider dual booting Linux (e.g Ubuntu) to gain 2-3x more performance.