Crashed on open

Issue:
crashes every times i click the rom. have watched videos to try fixes the problem but nothing seems to work. have also reinstall the software multiple time but nothing has changed. to note my boyfriends has same computer with same setings and it work fine for him

System Information

  • Operating System: windows 10
  • CPU: intel® core™ i5-6200U
  • GPU: intel® HD Graphics 520
  • Citra Version (found in title bar): 1565
  • Game: pokemon ultra sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (11.8 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

I did not find anything wrong in your log file. Please wait for a moderator to assist.

System Information for Support

Client Version                                Nightly 1565 HEAD-2e24183
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 520
GPU Driver Version                            20.19.15.4463
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • LLE Audio is designed for debugging purposes. Using this option will slow down your game. Try changing to HLE audio.

Issue:
problem persists

System Information

  • Operating System: windows 10
  • CPU: intel® core™ i5-6200U
  • GPU: intel® HD Graphics 520
  • Citra Version (found in title bar): 1565
  • Game: pokemon ultra sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (11.8 KB)

In order to save a copy of the log, follow this guide:
citra_log.txt (16.3 KB)

System Information for Support

Client Version                                Nightly 1565 HEAD-2e24183
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 520
GPU Driver Version                            20.19.15.4463
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • LLE Audio is designed for debugging purposes. Using this option will slow down your game. Try changing to HLE audio.

Issue:
changed it

System Information

  • Operating System: windows 10
  • CPU: intel® core™ i5-6200U
  • GPU: intel® HD Graphics 520
  • Citra Version (found in title bar): 1565
  • Game: pokemon ultra sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (12.4 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Nightly 1565 HEAD-2e24183
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 520
GPU Driver Version                            20.19.15.4463
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

GPU Driver Version: Build 20.19.15.4463

This driver is outdated, you need to update.

Download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
direct link: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After you have installed that download and install igfx_win10_100.8280.exe from: https://downloadcenter.intel.com/download/29616/Intel-Graphics-Windows-10-DCH-Drivers?product=88193
direct link: https://downloadmirror.intel.com/29616/a08/igfx_win10_100.8280.exe