Crashes after I open the game

Citra Support
#1

Issue: After I select the CXI File, the screen turns black and a message pops out with “Fatal error”

Enter a description of your issue here, in full detail.

System Information

  • Operating System: Windows 10
  • CPU: Intel i7-8700
  • GPU: NVIDIA GTX 1060 6GB
  • Citra Version (found in title bar): Nightly
  • Game: Tomodachi Life
  • Screenshot of Issue (include the full Citra window including titlebar):
    Citra Crash
    Citra Crash2564×1127 70 KB

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

citra_log.txt (56.0 KB)

#2

System Information for Support

Client Version                               Nightly 1763   HEAD-856b3d6
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz | AVX2 | FMA
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            GeForce GTX 1060 6GB/PCIe/SSE2
GPU Driver Version                           431.07
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from NVIDIA’s website. Official Drivers | NVIDIA
#3

It still doesn’t work even with the new drivers

New log:
citra_log.txt (55.7 KB)

#4

System Information for Support

Client Version                               Nightly 1763   HEAD-856b3d6
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz | AVX2 | FMA
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            NVIDIA GeForce GTX 1060 6GB/PCIe/SSE2
GPU Driver Version                           512.59
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

#5

That’s an odd one. It’s crashing as though there is a region mismatch, but the region is set to auto-select from what I can see. Let’s try regenerating the config file to see if maybe something there got corrupted somehow. Go to File>Open Citra Folder, then open up the config folder and delete the qt-config.ini file found here. Now restart Citra and see if the issue remains. If it does, upload another log file.