Display driver stopped responding and has recovered problem during pokemon x

Citra Support
#1

Issue:
Display driver stopped responding and has recovered problem during pokemon x and Omega ruby , i open citra and i play about 5min normal or more … once i go into a battle the screen freezes and a notification pops up saying :“Display driver stopped responding and has recovered” , the FPS drops to 0 then to 50 again.
this happend to me multiple times in pokemon X and Pokemon Omega Ruby.
PLS HELP

System Information

  • Operating System: Windows 10 Pro 64-bit
  • CPU: Intel Core i5-6200U CPU @ 2.30GHz
  • GPU: Intel HD Graphics 520
  • Citra Version (found in title bar): Citra Canary 1326
  • Game: Pokemon X
  • Screenshot of Issue (include the full Citra window including titlebar):none

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (841.1 KB)

#2

System Information for Support

Client Version                                Canary 1326 HEAD-48d2288
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 520
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [ ]
Enable Shader JIT                             [x]
System Region                                 2

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#3

i just enabled the accurate multiplication

#4

but it didn’t work and actually my fps dropped to 0 real fast adn the bug happend again , here is the screen and the new log file

BUG
BUG.jpg1928×974 294 KB

citra_log.txt (98.3 KB)

#5

System Information for Support

Client Version                                Canary 1326 HEAD-48d2288
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 520
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [ ]
Enable Shader JIT                             [x]
System Region                                 2

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#6

new log : citra_log.txt (214.0 KB)

#7

System Information for Support

Client Version                                Canary 1326 HEAD-48d2288
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 520
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             [ ]
Enable Shader JIT                             [x]
System Region                                 2

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#8

please help i already deleted citra multiple times and reinstalled it , i really want to continue playing pokemon x , thanks for assisting !

#9

just tried with nightly: last build
citra_log.txt (124.8 KB)

#10

System Information for Support

Client Version                                Nightly 1256 HEAD-b9e51f0
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 520
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 2

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#11

Download and install the latest driver available for your GPU from intel’s website.

#12

i will try that thanks !

#13

thank you so much i guess it worked i passed the area where it used to crash , i’ll play more and see wether i still have the problem or not , again thanks a lot!

#14

citra_log.txt (651.0 KB)

#15

System Information for Support

Client Version                                Canary 1341 HEAD-46a6ca6
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 520
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [ ]
Enable Shader JIT                             [x]
System Region                                 2

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#16

You don’t have the latest driver installed, here’s a link:

note that it requires the Windows® 10 May 2019 Update before you can install it.

#17

ah , i just saw your reply … actually when i last dropped the citra_log my computer rebooted itself mid-game (while playin pokemon x ) and i thought something was weird , since my computer can longer update the windows , i guess i’ll have to format my Pc after ALL … thanks a lot for the great support !