Display problem

Citra Support
1

Issue:
Enter a description of your issue here, in full detail.
I am not sure why suddenly my screen become like this. I played these games in last year and there is no issue, then I have stop playing for almost a year, recently when I decide to replay it. This issue happen. Is anyone could help me with this issue? Thanks.

System Information

  • Operating System: Windows 10 Home
  • CPU: Intel(R) Core™ i5-7200U
  • GPU: Intel(R) HD Graphics 620 and Radeon ™ 520
  • Citra Version (found in title bar): Citra Nightly 1737
  • Game: Same to all Pokemon 3ds games
  • Screenshot of Issue (include the full Citra window including titlebar):
    Screenshot (497)
    Screenshot (497)1920×1080 89.1 KB

    Screenshot (498)
    Screenshot (498)1920×1080 108 KB

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (4.0 KB)

2

The log file is incomplete. Make sure you follow the steps carefully:

  1. Open Citra, then go to File>Open Citra Folder (Citra>Open Citra Folder if on MacOS) and open up the log folder. Now keep that open in the background.
  2. Launch your game and encounter the problem; crash/slowdown/glitch and close Citra if it doesn’t do so by itself. Do not restart Citra as that will wipe the log of important information!
  3. Now upload the log file in this chat.
3

I followed the steps. This is the file. Thanks for your assistance.
citra_log.txt (404.6 KB)

4

System Information for Support

Client Version                                Nightly 1737 HEAD-28039d3
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.1
Graphics Renderer                             Radeon(TM) 520
GPU Driver Version                            26.20.11002.12
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.
5

Your GPU driver version appears to be around 2 years out of date. So it would be best to update those first: https://www.amd.com/en/support/graphics/radeon-500-series/radeon-500-series/radeon-520

6

I see, ok I will try it, thanks

7

Thank you very much SleepingSnake, my problem fixed. I can play the game again. Thanks :smiley:

1 Like
8

Issue:
Whenever I try to open pokemon ultramoon, I just get a black screen and I can’t hear any of the game sound. The game also shows that I have 0 FPS.

System Information

  • Operating System: Windows 10
  • CPU: AMD Ryzen 5 3500
  • GPU: NVIDIA GeForce GTX 1650 Super
  • Citra Version (found in title bar): Citra nightly 1737
  • Game: Pokemon ultramoon and pokemon ultrasun
  • Screenshot of Issue (include the full Citra window including titlebar):
    image
    image1599×857 9.95 KB

Diagnostic Log
citra_log.txt (16.2 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

9

System Information for Support

Client Version                                Nightly 1737 HEAD-28039d3
Operating System                              Windows 10 (10.0)
CPU                                           AMD Ryzen 5 3500 6-Core Processor               | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             NVIDIA GeForce GTX 1650 SUPER/PCIe/SSE2
GPU Driver Version                            472.08
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

10

Please try out a portable Citra build to rule out any issue with your current Citra installation:

Go to Download Citra - Citra and select Manual download. Then under Nightly Build, click on your operating system’s icon to the right of the latest build available to download the build.
Extract it (.7z can be extracted using Winrar or 7zip) and put it where ever you wish. Inside the extracted mingw folder, create a folder called user. This Citra should now store all of its config, save files and such inside of this user folder.
Check to make sure that this user folder is in the same folder that contains citra-qt(.exe)
Now run the citra-qt executable found inside of the mingw folder and launch your game. If the issue remains, please upload a log file using this portable build.

11

Thank you so much it worked!

12

Whenever I try to start a ROM the app closes
citra_log.txt.old.txt (7.3 KB)

13

System Information for Support

Client Version                               Nightly 2004  HEAD-483e877
Operating System                             Windows 11 Version 22H2 (Build 22621.2283)
CPU                                          11th Gen Intel(R) Core(TM) i7-1195G7 @ 2.90GHz | AVX512 | FMA
Graphics API                                 Unknown (?)
Graphics Renderer                            ?
GPU Driver Version                           ?
CPU JIT                                      [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

14

Nevermind, I followed this guide and it’s working fine: