Error Pokemon Ultra Sun

Issue:
When I want to open pokemon ultra sun (a new game) there comes a time in the first scenes that the game freezes, I looked for a “main” of a more advanced game on the internet to see if the problem was the start scene, but now when I want to start the game citra closes.

System Information

  • Operating System: Windows 10
  • CPU: intel r core tm i7 6500 u core™ i7-6500u cpu @ 2.50ghz
  • GPU:
  • Citra Version (found in title bar):
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (29.4 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Nightly 1721 HEAD-89410c1
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 520
GPU Driver Version                            23.20.16.4973
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

citra_log.txt (65.5 KB)

System Information for Support

Client Version                                Nightly 1721 HEAD-89410c1
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 520
GPU Driver Version                            23.20.16.4973
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

^ This driver is out of date. To update, download win64_25.20.100.6373.zip from Legacy Intel® Graphics Driver for Windows® 10

Mirror link: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After that driver is installed, you should be able to directly install the latest driver using the .exe file: Download and install igfx_win_100.9862.exe from Intel® Graphics - BETA Windows® 10 DCH Drivers

Mirror link: https://downloadmirror.intel.com/646881/igfx_win_100.9862.exe

thank you! it works
:smiley: