Error when trying to initialise some games in citra please help!

Issue:
When i try to load the roms in citra inmmediatly crashes, i tried to solve it by myself but too much for me ^^ hope any of you can help me with this ^^.
System Information
Operating System: windows 7 64 bits
Intel® core™ i5-4690k CPU @3,5GHz
Nvidia GeForce GTX 960
Game: Pokemon Sun, Y
Screenshot of Issue:


Log:
[ 0.000000] Frontend citra_qt\main.cpp:BootGame:382: Citra starting…
[ 0.562411] Service.APT core\hle\service\apt\apt.cpp:Init:1004: Unable to load shared font
[ 0.562804] Render.OpenGL video_core\renderer_opengl\renderer_opengl.cpp:Init:488: GL_VERSION: 3.3.0 NVIDIA 381.89
[ 0.562821] Render.OpenGL video_core\renderer_opengl\renderer_opengl.cpp:Init:489: GL_VENDOR: NVIDIA Corporation
[ 0.562834] Render.OpenGL video_core\renderer_opengl\renderer_opengl.cpp:Init:490: GL_RENDERER: GeForce GTX 960/PCIe/SSE2
[ 0.567066] Loader core\loader\ncch.cpp:Load:350: Program ID: 0004000000164800
[ 0.567085] Core core\core.cpp:Load:104: Failed to load ROM (Error 1)!
[ 0.567610] WebService web_service\web_backend.cpp:PostJson:42: Environment variables CITRA_WEB_SERVICES_USERNAME and CITRA_WEB_SERVICES_TOKEN must be set to POST JSON

Where did you get the ROM files from?

If from your 3DS, what method did you use to dump the games?

Also, Pokemon X / Y don’t work without the system archives. Follow this guide to get them.

Actually, im not sure since im not the one who dumped the games, a friend of mine did, could it be that the problem came from the rom itself?

Yes, the problem is that the ROM is probably broken and you need to redump it.

I also need to know what method are you using to dump the games from your 3DS.

Honestly i dont know since as i said before im not the one who did it, but if the problem probably comes from a problem dumping the files i will ask my friend to redump it, or i will try to do it by myself, ty!