Every time i try to load a game Citra stops working

Issue:
I open up Citra-qt.exe and load a game file. The main game I am trying to run is Pokemon Ultra Sun and every time I load the .cci file an error appears. Citra freezes and a popup says “Citra has Stopped Working”.

System Information

  • Operating System: Windows 10
  • CPU: Intel® Core™ i7-6700HQ CPU @ 2.60GHz 2.59GHz
  • GPU: NVIDIA GeForce GTX 970M
  • Citra Version (found in title bar): Latest : b2a9904
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Log:

When I follow the tutorial to find the log I end up with a 0k sized .txt that is blank

it says that the rom is encrypted. odd why would that crash citra tho

Citra is incapable of working with encrypted ROMs. It must be decrypted for use.

I found a .3ds version of the game that now works. Must have been the rom. Thanks for the help

Yep. I have found that .3ds files work best.

citra_log.txt (33.6 KB)

System Information for Support

Client Version                                Nightly 1436 HEAD-7afcc0d
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 400
OpenGL Version                                3.3.0
GPU Driver Version                            20.19.15.4568
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.