Fatal error & black screen

Issue: Fatal has occured
Enter a description of your issue here, in full detail.
It does not starting up

System Information

  • Operating System:windows 10
  • CPU:intel i5
  • GPU: amd radeon
  • Citra Version (found in title bar): nightly 1387
  • Game: pokemon x and sun and omega ruby
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (51.4 KB)

System Information for Support

Client Version                                Nightly 1387 HEAD-15ed600
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 5500
OpenGL Version                                3.3.0
GPU Driver Version                            20.19.15.4624
Enable Hardware Renderer                      [ ]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [ ]
System Region                                 -1

Here’s some issues I found with your log that might help.

Issue: When I click continue on Pokémon X and Pokémon Ultra Moon, The screen of the game appears black but the game continues running

System Information

  • Operating System: Windows 10 Pro
  • CPU: Intel i5
  • Citra Version: nightly 1739
  • Game: Pokémon X and Pokémon Ultra moon

Diagnostic log

citra_log.txt (4.9 KB)

I did not find anything wrong in your log file. Please wait for a moderator to assist.

The log file is incomplete. Make sure you follow the steps carefully:

  1. Open Citra, then go to File>Open Citra Folder (Citra>Open Citra Folder if on MacOS) and open up the log folder. Now keep that open in the background.
  2. Launch your game and encounter the problem; crash/slowdown/glitch and close Citra if it doesn’t do so by itself. Do not restart Citra as that will wipe the log of important information!
  3. Now upload the log file in this chat.