Fatal error : DQMJOKER3 PRO

Citra Support
#1

Issue:
the message “fatal error” appears when playing a cutscene.

System Information

  • Operating System: Windows 10
  • CPU: Intel(R) Core™ i5-3320M CPU @ 2.60GHz 2.60 GHz
  • GPU: Intel(R) HD Graphics 4000
  • Citra Version (found in title bar): Citra Nightly 1543
  • Game: DQMJOKER3 PRO
  • Screenshot of Issue (include the full Citra window including titlebar):
    Erreur fatale 14_05_2022 19_11_54

Diagnostic Log

citra_log.txt (3.3 MB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

Client Version                               Nightly 1543   HEAD-d11d600
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-3320M CPU @ 2.60GHz
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) HD Graphics 4000
GPU Driver Version                           10.18.10.4425
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • You have mods installed. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.
#3

Disable all of your mods and try again.

Additionally, your driver is outdated, you need to update.
To update, download win64_15.33.53.5161.zip from Intel® Graphics Driver for Windows* [15.33]
Mirror download: https://downloadmirror.intel.com/29969/a08/win64_15.33.53.5161.zip
Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Furthermore, because your iGPU has driver bugs, you’ll need to use an older version of Citra in order to prevent random freezing and crashing from occurring until you upgrade your hardware:
Download citra-windows-mingw-20191214-ddb7ead.7z from Release nightly-1392: Merge pull request #5020 from jroweboy/dynamic-mf · citra-emu/citra-nightly · GitHub
Extract it using Winrar or 7zip. Put the extracted folder anywhere you want.
Now run citra-qt.exe from the folder and run your game.