Fatal Error, need help

Citra Support
#1

Issue:
Trying to load up Ultra Sun, but every time I try to do so, I am getting “Fatal Error”, I’ve uninstalled and reinstalled, put the file in a new location, but I still get the same error.

System Information

  • Operating System: 64-bit
  • CPU: i5-7500
  • GPU: 1060 GeForce
  • Citra Version (found in title bar): Citra Nightly 1387
  • Game: Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar): http://prntscr.com/q2sq9l

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (13.5 KB)

#2

System Information for Support

Client Version                                Nightly 1387 HEAD-15ed600
OpenGL Vendor                                 NVIDIA Corporation
OpenGL Renderer                               GeForce GTX 1060 6GB/PCIe/SSE2
OpenGL Version                                3.3.0
GPU Driver Version                            441.12
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • The ROM you are attempting to run is corrupted. Look here for instructions on how to properly dump ROMs from your 3DS. https://citra-emu.org/wiki/dumping-installed-titles/