Fatal Error Occured in Pokemon Ultra Sun

A fatal error occurred. Check the log for details. Continuing Emulation may result in crashes or bugs.

I was playing pokemon ultra sun when the screen suddenly went black after I tried opening the in-game menu. I attempted to restart the game by clicking file and attempting to load the game again. This led to the above message being displayed.

System Information

  • Operating System: Windows 10
  • CPU: Intel® Core™ i3-4005U CPU @ 1.70GHz, 1700MHz, 2 cores, 4 logical processors
  • GPU: Intel® HD Graphics Family
  • Citra Version (found in title bar): HEAD-35690e3
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (21.9 KB)

In order to save a copy of the log, follow this guide:

System Information for Support

Client Version                                Nightly 1372 HEAD-35690e3
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 4400
OpenGL Version                                3.3.0
GPU Driver Version                  
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

How do I enable accurate multiplication?

I was trying a number of different things and somehow managed to fix the file on my own.