Fatal error occured with Pokemon Moon

The game doesn’t load, it says that a fatal error occured

System Information

  • Operating System: Windows 10

  • CPU: Intel Core i7-7700 HQ

  • GPU: Geforce GTX 1050Ti Max Q

  • Citra Version (found in title bar): Citra Nightly 1272
    citra_log.txt (17.8 KB)

  • Game: Pokemon Moon

  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
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System Information for Support

Client Version                                Nightly 1272 HEAD-186ffc2
OpenGL Vendor                                 NVIDIA Corporation
OpenGL Renderer                               GeForce GTX 1050 Ti with Max-Q Design/PCIe/SSE2
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • The ROM you are attempting to run is corrupted. Look here for instructions on how to properly dump ROMs from your 3DS. https://citra-emu.org/wiki/dumping-installed-titles/