Fatal error / Ultrasun Mac

Issue:

Hello! Please do not send me to the FAQ page! Citra gives me an error message when trying to run a rom (pokemon ultrasun and pokemon sun for example)
’Citra has encountered a fatal error, please see the log for more details. For more information on accessing the log, please see the following page: How to Upload the Log File.

Would you like to quit back to the game list? Continuing emulation may result in crashes, corrupted save data, or other bugs.’

System Information

  • Operating System: OSX El Capitan 10.11.2
  • CPU: 2.9 GHz Intel Core i5
  • GPU: Intel Iris Graphics 6100 1536 MB
  • Citra Version (found in title bar): Citra nightly - HEAD e9a9 5b2
  • Game: Pokemon Ultra sun
  • Screenshot of Issue (include the full Citra window including titlebar):
    Screen Shot 2017-11-25 at 20.10.39

Log:
Last login: Sat Nov 25 19:52:02 on ttys000
/Applications/Citra/nightly/citra-qt.app/Contents/MacOS/citra-qt-bin ; exit;
Mariannes-MBP:~ marianne$ /Applications/Citra/nightly/citra-qt.app/Contents/MacOS/citra-qt-bin ; exit;
[ 0.000000] Frontend citra_qt/main.cpp:CheckForUpdates:399: Update check started
[ 5.613091] Frontend citra_qt/main.cpp:BootGame:539: Citra starting…
[ 5.648865] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:488: GL_VERSION: 4.1 INTEL-10.12.13
[ 5.648882] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:489: GL_VENDOR: Intel Inc.
[ 5.648886] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:490: GL_RENDERER: Intel® Iris™ Graphics 6100
[ 5.650533] Loader core/loader/ncch.cpp:Load:159: Program ID: 00040000001B5000
[ 5.650610] Service.FS core/file_sys/ncch_container.cpp:OpenFile:107: Failed to open /Users/marianne/.local/share/citra-emu/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/0004000e/001b5000/content/00000000.app
[ 5.672831] Loader core/hle/kernel/process.cpp:ParseKernelCaps:108: ExHeader kernel version: 2.50
[ 5.674146] Service.CFG core/hle/service/cfg/cfg.cpp:SetPreferredRegionCode:613: Preferred region code set to 0
[ 5.674163] Service.CFG core/hle/service/cfg/cfg.cpp:SetPreferredRegionCode:621: System language 1 does not fit the region. Adjusted to 0
[ 5.674168] Service.CFG core/hle/service/cfg/cfg.cpp:GetConfigInfoBlockPointer:324: Invalid flag 4 for config block 0xA0002 with size 1
[ 5.690978] Service.SRV core/hle/service/sm/srv.cpp:RegisterClient:48: (STUBBED) called
[ 5.996849] Service.SRV core/hle/service/sm/srv.cpp:EnableNotification:70: (STUBBED) called
[ 5.999569] Service.APT core/hle/service/apt/apt.cpp:GetLockHandle:431: (STUBBED) called handle=0x00038009 applet_attributes=0x00000000
[ 6.004480] Service.APT core/hle/service/apt/apt.cpp:SetScreenCapPostPermission:872: (STUBBED) screen_capture_post_permission=0
[ 6.005273] Service.NDM core/hle/service/ndm/ndm.cpp:OverrideDefaultDaemons:204: (STUBBED) default_daemon_bit_mask=0x0000000F
[ 6.005481] Service.NDM core/hle/service/ndm/ndm.cpp:SuspendDaemons:89: (STUBBED) daemon_bit_mask=0x00000009
[ 6.007975] Service.APT core/hle/service/apt/apt.cpp:NotifyToWait:408: (STUBBED) app_id=768
[ 6.011191] Service.APT core/hle/service/apt/apt.cpp:AppletUtility:733: (STUBBED) called command=0x00000007, input_size=0x00000004, output_size=0x00000001, input_addr=0x0FFFFF48, output_addr=0x0FFFFF14
[ 6.011597] Service.APT core/hle/service/apt/apt.cpp:AppletUtility:733: (STUBBED) called command=0x00000004, input_size=0x00000001, output_size=0x00000001, input_addr=0x0FFFFF10, output_addr=0x0FFFFF14
[ 6.014612] Service.FS core/hle/service/fs/fs_user.cpp:InitializeWithSdkVersion:807: (STUBBED) called, version: 0x0B0401C8
[ 6.029751] Service.SRV core/hle/service/sm/srv.cpp:Subscribe:145: (STUBBED) called, notification_id=0x209
[ 6.041556] Service.DSP core/hle/service/dsp_dsp.cpp:LoadComponent:148: Firmware hash: 0x943f5565dbcf6767
[ 6.041582] Service.DSP core/hle/service/dsp_dsp.cpp:LoadComponent:152: Structures hash: 0x93e48663943cad39
[ 6.041591] Service.DSP core/hle/service/dsp_dsp.cpp:LoadComponent:157: (STUBBED) called size=0xC25C, prog_mask=0x000000FF, data_mask=0x000900FF, buffer=0x00659BAC
[ 6.043832] Service.DSP core/hle/service/dsp_dsp.cpp:RegisterInterruptEvents:248: Registered type=2, pipe=2, event_handle=0x00098021
[ 6.044327] Service.DSP core/hle/service/dsp_dsp.cpp:GetSemaphoreEventHandle:174: (STUBBED) called
[ 6.044662] Service.DSP core/hle/service/dsp_dsp.cpp:SetSemaphoreMask:469: (STUBBED) called mask=0x00002000
[ 6.045144] Audio.DSP audio_core/hle/pipe.cpp:PipeWrite:134: Application has requested initialization of DSP hardware
[ 6.045426] Service.DSP core/hle/service/dsp_dsp.cpp:SetSemaphore:271: (STUBBED) called
[ 6.047126] Service.DSP core/hle/service/dsp_dsp.cpp:SetSemaphore:271: (STUBBED) called
[ 6.169796] Service.LDR core/hle/service/ldr_ro/ldr_ro.cpp:LoadCRR:202: (STUBBED) called, crr_buffer_ptr=0x0823E000, crr_size=0x00008000, process=0xFFFF8001
[ 6.191150] Service.GSP core/hle/service/gsp_gpu.cpp:AcquireRight:702: called
[ 6.191973] Service.GSP core/hle/service/gsp_gpu.cpp:RegisterInterruptRelayQueue:397: called, flags=0x00000001
[ 6.298644] Service.FRD core/hle/service/frd/frd.cpp:SetClientSdkVersion:158: (STUBBED) called, version: 0x0B0401C8
[ 6.298997] Service.FRD core/hle/service/frd/frd.cpp:GetMyPresence:35: (STUBBED) called
[ 6.299900] Service.FRD core/hle/service/frd/frd.cpp:GetFriendKeyList:53: (STUBBED) called, unknown=0, frd_count=100, frd_key_addr=0x339EC1FC
[ 6.312107] Service.BOSS core/hle/service/boss/boss.cpp:InitializeSession:40: (STUBBED) unk_param=0x0000000000000000, translation=0x00000020, unk_param4=0x00000000
[ 6.312560] Service.NDM core/hle/service/ndm/ndm.cpp:ResumeDaemons:104: (STUBBED) daemon_bit_mask=0x0000000B
[ 6.312683] Service.NDM core/hle/service/ndm/ndm.cpp:ResumeDaemons:104: (STUBBED) daemon_bit_mask=0x0000000F
[ 6.313957] Service.BOSS core/hle/service/boss/boss.cpp:GetStorageEntryInfo:838: (STUBBED) called
[ 6.314430] Service.BOSS core/hle/service/boss/boss.cpp:UnregisterStorage:66: (STUBBED) called
[ 6.314955] Service.BOSS core/hle/service/boss/boss.cpp:RegisterStorageEntry:827: (STUBBED) unk_param1=0x00001B50, unk_param2=0x00000000, unk_param3=0x00100000, unk_param4=0x00000001, unk_param5=0x00000001
[ 6.375757] Service.APT core/hle/service/apt/apt.cpp:SetScreenCapPostPermission:872: (STUBBED) screen_capture_post_permission=3
[ 6.378016] Service.CFG core/hle/service/cfg/cfg.cpp:GetConfigInfoBlockPointer:317: Config block 0x30001 with flags 2 and size 8 was not found
[ 6.378661] Service.ERR core/hle/service/err_f.cpp:ThrowFatalError:172: Fatal error
[ 6.378676] Service.ERR core/hle/service/err_f.cpp:ThrowFatalError:175: Fatal error type: Generic
[ 6.378681] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:145: PID: 0x0000000A
[ 6.378685] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:147: REV: 0x00000000_0x0000F21D
[ 6.378689] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:149: TID: 0x00000000_0x00000000
[ 6.378694] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:151: AID: 0x00000000_0x00000000
[ 6.378698] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:152: ADR: 0x00174268
[ 6.378702] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:154: RSL: 0xD90103FA
[ 6.378706] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:155: Level: 27
[ 6.378710] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:156: Summary: 8
[ 6.378714] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:157: Module: 64
[ 6.378718] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:158: Desc: 1018
[ 6.378749] Service.ERR core/hle/service/err_f.cpp:ThrowFatalError:186: Datetime: 2017/11/25 19:53:56
[ 29.304345] Frontend citra_qt/main.cpp:OnUpdateFound:412: No updates found

This error is stated in the FAQ.

Hey! thanks for the reply. sorry but I didn’t find where in the FAQ… mind explaining me what to do? :slight_smile:

“What should I do if I get an error saying something like GetConfigInfoBlock: Config block 0xXXXXX with flags X and size X was not found?” in the FAQ.