Fatal Error upon loading game

Citra Support
#1

Fatal Error message appears when trying to run game, other games run fine:
I’m trying to load and play a game, but I get an error message upon loading the game. “A fatal error occurred. Check the log for details. Continuing emulation may result in crashes and bugs.” I’ve attached my log file so hopefully this can be fixed fast. I’m assuming the problem is a faulty ROM, but I thought I’d post here just to make sure.

System Information

  • Operating System: Windows 10 Pro 64-bit
  • CPU: AMD Ryzen 5 14nm Technology
  • GPU: NVIDIA GeForce GTX 1650
  • Citra Version (found in title bar): 1763
  • Game: Tomodachi Life (Korean version)

Diagnostic Log
(keep receiving an error when uploading the file, so I’ll reply to this message with the log file)

#2

In order for us to provide better support, we need to see the log generated by citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File

#3

Still having trouble uploading the file, will try again later. Quick update though, I tried changing Citra’s country to South Korea, but the same error kept happening. If anyone knows what might be wrong, please let me know! Any help is appreciated :slight_smile:

#4

Update on the log file: the direct upload to the reply won’t work no matter how many times I try (I tried uploading a .txt file with a smaller file size and it worked, so it might be an issue with the log file’s size), so I’ve instead uploaded the log file to MediaFire so I can actually upload it here in some capacity. Hopefully it works this time, thanks again :slight_smile:

#5

citra_log.txt (14.4 KB)

#6

System Information for Support

Client Version                               Canary 1956   HEAD-7a60d46
Operating System                             Windows 10 (10.0)
CPU                                          AMD Ryzen 5 3400G with Radeon Vega Graphics
Graphics API                                 OpenGL 3.3.1
Graphics Renderer                            AMD Radeon(TM) RX Vega 11 Graphics
GPU Driver Version                           21.30.23.04 30.0.13023.4001
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.