Fatal error when opening pokemon ultra sun

Issue:
Enter a description of your issue here, in full detail.

System Information

  • Operating System: android 13, muiu 14.0.4
  • CPU: Octa-core (2x2.2 GHz Cortex-A76 & 6x2.0 GHz Cortex-A55)
  • GPU: Mali-G57 MC2
  • Citra Version (found in title bar): early access found in playstore
  • Game: pokemon ultra sun (usa)
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
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Somehow I can’t upload the file using my phone but this is the content

[ 0.060288] Frontend main/jni/id_cache.cpp:JNI_OnLoad:148: Logging backend initialised
[ 0.072708] Config main/jni/config.cpp:LoadINI:49: Successfully loaded /sdcard/citra-emu/config/config.ini
[ 0.153671] Service.FS core/file_sys/ncch_container.cpp:LoadHeader:161: 16384
[ 0.166535] Service.FS core/file_sys/ncch_container.cpp:LoadHeader:161: 16384
[ 0.172233] Service.FS core/file_sys/ncch_container.cpp:LoadHeader:161: 16384
[ 0.178745] Loader core/loader/loader.cpp:GetLoader:120: Failed to load file /sdcard/citra-emu/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/00040000
[ 0.179269] Loader core/loader/loader.cpp:GetLoader:120: Failed to load file /sdcard/citra-emu/nand/00000000000000000000000000000000/title/00040010
[ 0.187601] Service.FS core/file_sys/ncch_container.cpp:LoadHeader:161: 16384
[ 0.193934] Service.FS core/file_sys/ncch_container.cpp:LoadHeader:161: 16384
[ 0.199233] Service.FS core/file_sys/ncch_container.cpp:LoadHeader:161: 16384
[ 0.202600] Loader core/loader/loader.cpp:GetLoader:120: Failed to load file /sdcard/citra-emu/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/00040000
[ 0.202859] Loader core/loader/loader.cpp:GetLoader:120: Failed to load file /sdcard/citra-emu/nand/00000000000000000000000000000000/title/00040010
[ 0.343374] Service.FS core/file_sys/ncch_container.cpp:LoadHeader:161: 16384
[ 2.331236] Frontend main/jni/native.cpp:Java_org_citra_citra_1emu_NativeLibrary_SurfaceChanged:278: Surface changed
[ 2.333175] Frontend main/jni/native.cpp:RunCitra:148: Citra is Starting
[ 2.394196] Config main/jni/config.cpp:LoadINI:49: Successfully loaded /sdcard/citra-emu/config/config.ini
[ 2.404012] Service.FS core/file_sys/ncch_container.cpp:LoadHeader:161: 16384
[ 3.257764] Audio.Sink audio_core/cubeb_sink.cpp:CubebSink:47: Error getting minimum latency
[ 3.320284] Audio.Sink audio_core/cubeb_sink.cpp:StateCallback:137: Cubeb Audio Stream Started
[ 3.320342] RPC_Server core/rpc/rpc_server.cpp:RPCServer:12: Starting RPC server …
[ 3.321205] RPC_Server core/rpc/rpc_server.cpp:HandleRequestsLoop:113: Request handler started.
[ 3.348474] RPC_Server core/rpc/server.cpp:Start:22: Error starting UDP server
[ 3.348508] RPC_Server core/rpc/rpc_server.cpp:RPCServer:16: RPC started.
[ 3.371066] Service.HTTP core/hle/service/http_c.cpp:DecryptClCertA:826: ClCertA file missing
[ 3.378603] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:1265: GL_VERSION: OpenGL ES 3.2 v1.r32p1-01eac0.745b2925e235161571d02cd6e9b890a7
[ 3.378739] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:1266: GL_VENDOR: ARM
[ 3.378785] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:1267: GL_RENDERER: Mali-G57 MC2
[ 3.387924] Render.OpenGL video_core/renderer_opengl/gl_format_reinterpreter.cpp:ShaderD24S8toRGBA8:291: Texture views are unsupported, reinterpretation will do intermediate copy
[ 3.387957] Render.OpenGL video_core/renderer_opengl/gl_format_reinterpreter.cpp:FormatReinterpreterOpenGL:386: Using shader for D24S8 to RGBA8 reinterpretation
[ 3.412262] Loader core/loader/ncch.cpp:Load:192: Program ID: 00040000001B5000
[ 3.413766] Service.FS core/file_sys/ncch_container.cpp:OpenFile:130: Failed to open /sdcard/citra-emu/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/0004000e/001b5000/content/00000000.app
[ 3.544189] Loader core/hle/kernel/process.cpp:ParseKernelCaps:141: ExHeader kernel version: 2.50
[ 3.560859] Service.CFG core/hle/service/cfg/cfg.cpp:SetPreferredRegionCodes:654: Preferred region code set to 1
[ 3.685540] Render.OpenGL video_core/renderer_opengl/gl_shader_disk_cache.cpp:LoadTransferable:118: No transferable shader cache found for game with title id=00040000001B5000
[ 3.719311] Service.SRV core/hle/service/sm/srv.cpp:RegisterClient:63: (STUBBED) called. Caller PID=11
[ 4.130372] Service.SRV core/hle/service/sm/srv.cpp:EnableNotification:85: (STUBBED) called
[ 4.136894] Service.APT core/hle/service/apt/apt.cpp:GetLockHandle:317: (STUBBED) called applet_attributes=0X00000000
[ 4.151152] Service.APT core/hle/service/apt/apt.cpp:SetScreenCapPostPermission:804: (STUBBED) called, screen_capture_post_permission=0
[ 4.153200] Service.NDM core/hle/service/ndm/ndm_u.cpp:OverrideDefaultDaemons:186: (STUBBED) bit_mask=0x0000000F
[ 4.153555] Service.NDM core/hle/service/ndm/ndm_u.cpp:SuspendDaemons:74: (STUBBED) bit_mask=0x00000006
[ 4.160969] Service.APT core/hle/service/apt/apt.cpp:NotifyToWait:296: (STUBBED) app_id=768
[ 4.168968] Service.APT core/hle/service/apt/apt.cpp:AppletUtility:592: (STUBBED) called command=0X00000007, input_size=0X00000004, output_size=0X00000001
[ 4.170064] Service.APT core/hle/service/apt/apt.cpp:AppletUtility:592: (STUBBED) called command=0X00000004, input_size=0X00000001, output_size=0X00000001
[ 4.179744] Service.FS core/hle/service/fs/fs_user.cpp:InitializeWithSdkVersion:600: (STUBBED) called, version: 0x0B0401C8
[ 4.190360] Service.FS .\core/file_sys/archive_backend.h:GetOpenDelayNs:193: Delay generator was not initalized. Using default
[ 4.190379] Service.FS core/file_sys/archive_selfncch.cpp:OpenRomFS:193: Unable to read RomFS
[ 4.190392] Service.FS core/hle/service/fs/fs_user.cpp:OpenFileDirectly:129: failed to get a handle for file [Binary: 000000000000000000000000] mode=1 attributes=0
[ 4.204266] Service.ERR core/hle/service/err_f.cpp:ThrowFatalError:169: Fatal error
[ 4.204279] Service.ERR core/hle/service/err_f.cpp:ThrowFatalError:171: Fatal error type: Generic
[ 4.204282] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:149: PID: 0x0000000B
[ 4.204285] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:151: REV: 0x00000000_0x0000F21D
[ 4.204287] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:153: TID: 0x00000000_0x00000000
[ 4.204290] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:155: AID: 0x00000000_0x00000000
[ 4.204292] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:156: ADR: 0x00168DD8
[ 4.204294] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:159: RSL: 0xC8804464
[ 4.204297] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:160: Level: 25
[ 4.204299] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:161: Summary: 4
[ 4.204301] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:162: Module: 17
[ 4.204303] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:163: Desc: 100
[ 4.204328] Service.ERR core/hle/service/err_f.cpp:ThrowFatalError:182: Datetime: 2023/10/16 23:21:52
[ 7.891893] Input main/jni/ndk_motion.cpp:operator():170: Disabling sensor returned error code -22
[ 7.892826] Input main/jni/ndk_motion.cpp:operator():170: Disabling sensor returned error code -22

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https://community.citra-emu.org/t/how-to-upload-the-log-file/296

In order for us to provide better support, we need to see the log generated by citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File

Your ROM is corrupted. You’ll need to redump your game. Please refer to our game dumping guides:

Dumping Game Cartridges
Dumping Installed Titles

Make sure your GM9 is up to date and that you have enough free storage space available on your SD-Card to perform the dump.