Fatal error when trying to run Alpha Sapphire

I get a fatal error upon trying to open the game.

System Information

  • Operating System: Edition Windows 10 Home
    Version 20H2
    OS build 19042.928
  • CPU: Processor Intel(R) Core™ i5-9300H CPU
  • GPU: NVIDIA GeForce GTX 1050
  • Citra Version (found in title bar): Citra Canary 1963
  • Game: Pokémon Alpha Sapphire
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic
Log

Upload your log file as an attachment by dragging & dropping.
citra_log.txt (15.7 KB)

System Information for Support

Client Version                                Canary 1963 HEAD-c9d6de5
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             GeForce GTX 1050/PCIe/SSE2
GPU Driver Version                            451.67
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from NVIDIA’s website. Download Drivers | NVIDIA

Didn’t work. Here’s a new log.
citra_log.txt (10.0 KB)

System Information for Support

Client Version                                Canary 1963 HEAD-c9d6de5
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             NVIDIA GeForce GTX 1050/PCIe/SSE2
GPU Driver Version                            466.27
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Program ID: 0004000E0011C500

You are launching the update itself and not the base game for some reason.

Redump the game by following the guides below. Have at least 2GB free space on your Nintendo 3DS’s SD card:

Also redump the update:

And install it with File -> Install CIA then the base game will update automatically.